Comments on: Now you can cancel your Virgin Mobile contract

By: andy l

andy l — Thu, 10 Dec 2009 19:17:17 +0000

Andy, you have my sympathy, I feel exactly the same way and have been fobbed off in the same way. As to where to go from here…..nowhere, I do not see a way out of it. My plan is to text rather than make a short call and use my landline more, trouble is that is with Virgin as is my broadband and TV. I feel very bitter!!!!!!And just to make me feel even worse, my lovely wife just spent a ton of money buying us a balloon ride for a christmas present…..guess who with?LOL

By: Andy

Andy — Thu, 10 Dec 2009 14:53:50 +0000

Just spoke to Virgin Cancellations, as my £12 tariff, turned into a £66 hell hole for DEC 09 bill. I dont recall getting any notification of the billing change. They say they sent it, via email – I didnt get it. Anyway, they are saying that now if I want to cancel, I must pay 12 x £12 plus my outstanding balance. And thats it, the cancellation window is closed, they sent an email advising of the contract change and that is it ! I’m left with a contract that all of a sudden isnt really suitable. Cancelling @ this fee is the stupid option. Where do I go, any advice would be good.

By: Jason

Jason — Tue, 27 Oct 2009 17:19:41 +0000

Hi, I’m on a Virgin contract phone i’ve been with them since July its an £18 month, How do i go about cancelling it & will it cost, Many thanks Jason.

By: andy

andy — Fri, 18 Sep 2009 20:07:34 +0000

hi guys and galls,just letting you know i foned virgin today and had no problem cancelling my contract but before i could tell them wot a s@#t company they were they offered me a sim only deal for 15 quid a month which includes 600 any network min 3000 virgin to virgin min and 3000 txts all sounds good to me

By: How to cancel your Virgin mobile contract - update | BitterWallet

How to cancel your Virgin mobile contract - update | BitterWallet — Mon, 17 Aug 2009 10:00:16 +0000

[...] Orange’s attempts to change your contract, we also published a post about how you could cancel your Virgin Mobile contract for similar reasons. Bitterwallet reader Steve got in touch to tell us about changes Virgin Mobile [...]

By: Lee W

Lee W — Sun, 16 Aug 2009 20:27:30 +0000

hi all,been in touch with virgin both email and phone,firstly told couldnt leave as on contract then offered more minutes(virgin to virgin),then offered unlimited texts to stay with them.if only these deals at priceplan i’m on were available to anyone.right now been given pac code and transferred to 02 30 day contract ordered and already had.hope this helps just stick out to what your rights are and with little determination you will get out

By: Gunslinger

Gunslinger — Sat, 15 Aug 2009 10:56:24 +0000

Got a call back from Virgin, cancelled immediately. Thanks.

By: Anthony

Anthony — Sat, 15 Aug 2009 10:12:12 +0000

I got a reply to an email and said they tried to contact me, but I was out all day.

I rang back and they cancelled me their and then, my SIM went onto PAYG, got a PAC code and switched my number to a new contract with o2 as I get a 30% discount with work and a nice new phone.

I was 9 months into a 18 month contract.

By: Gunslinger

Gunslinger — Wed, 12 Aug 2009 16:55:40 +0000

Lam…. Got an email today, saying that they are sorry to see me leave and that a member of the relevant department will give me a call within 48 hours.

By: Lam

Lam — Wed, 12 Aug 2009 11:49:36 +0000

Gunslinger …. you are right, you can cancel now. Don’t fall that ” wait till 22nd September, because if on that day you send a text or make a call, it means you have agreed to the new terms and conditions of your contract, and you won’t be able to get out it.

By: Gunslinger

Gunslinger — Wed, 12 Aug 2009 11:40:53 +0000

Lam….. I received an email on Monday eve. If i still want to cancel then I have to wait until 22nd Sept.
No offers or discounts at all. Emailed them back, telling them that I can cancel immediately. Not heard anything back yet. Will give them until tonight, otherwise will call them tomorrow.

Good luck.

By: Lam

Lam — Wed, 12 Aug 2009 09:30:04 +0000

Gunslinger …. yes offer was via email. Stay with my currect contract, and they will include free calls to 01, 02 and 03 numbers ( up to a max of 3000 per month )
Whats happening with you? Have you heard back from them yet?

By: Gunslinger

Gunslinger — Tue, 11 Aug 2009 20:33:02 +0000

lam…… What did they offer you ? Did they make the offer via email ?

By: damon

damon — Tue, 11 Aug 2009 18:13:18 +0000

sent an email the other day quoting all the t&c you mentioned. had the reply saying we will get our team to ring you in a couple of days. they have just rang now. and said my ontract has been cancelled as of now and i can use my sim as a pay and go

By: Lam

Lam — Tue, 11 Aug 2009 09:25:04 +0000

Gunslinger…… got a very nice email explaining the new terms and conditions, and they have made me offer to add to my contract while keeping the monthly price the same. Am tempted because it is a good offer and at least it means sticking with a great company.