Vodafone's new Out of Bundle charges: how to cancel your contract

1 September 2010

Bitterwallet - Vodafone As promised, we've more advice for those looking to cancel their Vodafone contract over the new Out of Bundle charges to be introduced on 1 October. You can read about the issue in detail here, but essentially Vodafone is looking to impose hard caps on the amount of data some customers can use, instead of usage being subject to a Fair Usage Policy (FUP).

Vodafone has provided a route to cancellation without charge, so today we're going to walk through that route and provide a letter template for those looking to cancel. We're going to be direct about the matter; our letter template backs up your right to cancel with consumer law, and we're going for the assumptive close.

What's the issue?

Many of Vodafone's contracts include a FUP in the general Price Plan Terms. A FUP means that charges for excessive data usage are discretionary, not mandatory:

27. All Vodafone services offered free or under unlimited subscription are subject to our Fair Use Policy. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to:

(a) charge you for the excessive element of your usage at your price plan's standard rate;

(b) throttle your usage; or

(c) suspend or terminate your service in accordance with your airtime terms and conditions.

In their latest announcement, however, Vodafone has stated that from 1 October these charges will become mandatory for any and all usage above the contracted limit. This mandatory out-of-bundle charging means there can't be a subjective element of "fair usage" if charges are imposed regardless:

On 1st October we are introducing out of bundle data charges. These charges will only affect the small proportion of customers who exceed their data allowance. These customers will be subject to the following charges:

– Customers without a data bundle will be charged 50p for every block of 25MB
– Customers with a data bundle (Value pack, flexi pack or as part of their tariff) will be charged £5 for every additional 500MB

Vodafone appear to recognise this is change to the Price Plan Terms that are part of many customer contracts, because they have outlined a route to cancellation without charge.

Are you eligible to cancel?

First, you need to check whether you're eligible. As we understand it, some smartphone contracts already have a hard cap on data usage, in which case there is no change and you won't be eligible. There may also an issue as to whether newer contracts are affected; check the Price Plan Terms that are relevant to your contract; if you contracted recently (from 7th June until now), you may have agreed to different terms.

If you're unsure how to calculate the figures specified by Vodafone to see if you're eligible, take a look at the letter template below - all the help for working out the numbers is in there.

Do you want to cancel?

It's apparent that all mobile service providers have their faults and make changes to contracts that customers are unhappy with. You need to ask yourself whether Vodafone provides a service that suits you. Is the coverage right for you? Is the tariff? If these changes don't affect you, please don't try cancelling for the sake of it; it takes the focus away from customers with a valid concern.

An important word or two from us

• First, our usual caveat. We're not solicitors and we're not telling you to terminate your contract. We're happy to offer advice and tools to take your fight further, but ultimately you are responsible for your actions. Please don't take any of this as legal advice or a substitute for legal advice; we assume no duty or liability to you.

• Contracts work two ways: just because Vodafone is bigger than you, it doesn't automatically mean they're always right. If the detail of a contract is ambiguous, then there's room for interpretation. The supplier’s opinion is not determinative and nor is that of the regulators (although Vodafone must operate within Ofcom's General Conditions) - only the Courts can say whether a term is 'fair' or not.

• The law governs, not the contract. In other words, consumer law beats any contract you signed with Vodafone.

• In our letter template, we've followed Vodafone's announcement about using your previous month's bill to work out whether you're eligible to cancel your contract. However, customers have also received written confirmation that they may use the previous three bills to calculate this figure. Internal communication at Vodafone appears to be dreadful, so you may want to try calculating the values in both instances.

• It has been pointed out that Vodafone states only those who have received a particular text message can cancel. Our take on this is that Vodafone's terms mean they don't have to announce the changes to all customers. Therefore, instead of trusting Vodafone to get in touch, we'd suggest checking your usage anyway, particularly if you think these changes will affect you. We think the announcement in the Vodafone forums can be considered due notice of the charges, as outlined under clause 15 of the pay monthly airtime conditions.

What next?

• We've prepared a letter template for you to cancel your Vodafone contract (Word document). Everything highlighted in italics and bold must be either replaced or deleted. We've held your hand through this to make sure the numbers are right. Read it all carefully. Again, you're sending this of your own choice, so know what it is you're putting your name to.

• You need to pay for any items/use for the last 30 days that isn't included in your advance monthly payment. If you've incurred such charges, call and find out what they are.

• You can send any final payment for any extra charges for the last 30 days by a cheque marked “in full and final settlement of all obligations.” They may try to charge you a Payment Handling Charge for this.

• If you are still within the minimum term, you might like to take individual legal advice and/or at least find out what Vodafone would claim from you in charges, so you know your potential exposure if the court found the term was fair in your case.


  • Daniel Z.
    Nice one Paul! Good luck to everyone still arguing with VF
  • Alex
    Thank you BitterWallet. Does this letter cover the scenario of me cancelling without receiving a text from them?
  • Daniel
    cheers for the letter just a question on the last section in bold can this be explained a little better as to which one we should use etc its a tad confusing evevrything else is fine
  • Darren
    Do I just use the normal PAC process to kep my number? What if I want to take up another contract with voda with that number?
  • Ballu
    does this include CPW direct customers?
  • EmmaGx
    ... just on the phone to Vodafone ... their advisors are still adamant that I'll be charged a cancellation fee, and that this doesn't constitute a change to the contract ... *sighs* ... thanks for the letter, it was very easy up until the last bit of cancelling the DD and trying to find out what I still owe Vodafone!
  • Matt
    This should be cut and dry for me, I've been over 500mb for the last 6 months or so, they've got no chance of wriggling their way out of it. Seems like I'll be on the lookout for a new phone soon! I added a bit at the end asking for my PAC code to be emailed to me, I've had this number for about a decade, so definitely want to hang on to it!
  • Imran
    Thanks bitterwallet, so when is the best time to cancel my direct debit from the bank? Shall i do it now or after it has been canceled. I also added that i want my PAC code at the end.
  • Paul S.
    Folks, I'll have a look into the individual scenarios, but I'm hoping other readers can fill in a few of the gaps. Alex - I haven't referred to receiving the text; communication via the website constitutes notice I think, as far as clause 15 of their own terms is concerned. Darren - I'll take a look at it now. EmmaGx - if charges are mandatory, it means the FUP fails to exist. It's a hard cap and that's the end of it. That's a change to the terms - you can't simply introduce a hard cap and still claim it's FUP - that's absurd. I'll look into it.
  • Paul S.
    Hi Darren, I've referred to the end of the letter template in the post above - it's there on the basis that you are looking to cancel your contract, in which case you need to pay off additional charges to close your account.
  • Chris
    Great article! Does this only apply to contracts with a data bundle or can a contract without a data bundle be cancelled?
  • AndyWicks
    @Darren, if you want to port your number to another VF contract, port it to a pay-as-you-go sim first and then transfer it again. For some reason, VF are incapable of transferring a number between different contracts unless one is an upgrade to another.
  • Luke
    @Matt, if you call and ask then you can move to the latest version on the VF tariffs which, for smartphones, includes 1GB of data per month for the same price as the older tariffs.
  • The B.
    Right, so, I use around 450MB per month (mainly because I can't get bloody reception most of the time), at no point since April have I exceeded 500MB but because I'm on the cusp I perceive that there's always a chance I will, in which case I won't pay extra. I signed up when they had "unlimited" on their site even though it stated 500MB in the small print, frankly you can't have both so I figured I could argue that they stated "unlimited" on the site so I was entitled to it. Where do I stand? I'm not paying extra charges as I signed up for the advertised "unlimited" contract, basically can I cancel? Cheers for the help btw.
  • Alex
    I dont think you have a case here Bob :(
  • The B.
    As I understand it, they've changed the T&C's which means that they have to offer me an out don't they? Failing that I'll just download a 1 gig file at home using tethering.
  • Robert K.
    So is there any chance vodafone could enforce a cancellation charge on this?
  • bern
    @Robert Kennedy, no they cant enforce a cancellation charge as per T&C's pre 7th June 2010, clause 2b.
  • foleyfoley
    if i use my phone as a modem this month and go over my 500mb, will i be able to cancel my contract next month??
  • Gib
    On my last bill I didn't go over my allowance, however on previous bills I have and it seems I am already approaching my limit this month (thanks to spotify mobile!) as I recieved the text from Vodafone this morning informing me that I was approaching my 500mb cap. This is despite being sold the contract a year or so ago with "unlimited mobile web". My question is, do I now have to wait till I recieve my next bill at the end of the month before I can cancel, or should I amend the template supplied above with a section informing them that I have recieved the text and send it off to vodafone?
  • RK
    Whatever happens you need to write to them before October 1st and possibly before September 15th (1 month from when they started giving notice). If you write to them after September 15th they may say it is too late and after October 1st they will definitely say it is too late. Write now if you can.
  • Luke
    @The Real Bob what you have agreed to is the Terms and Conditions, not just the title of the package. As I mentioned above there are now newer tariffs which give 1GB of data instead of 500MB at no extra cost (these were brought in for the launch of iPhone 4). To Vodafone the benfit of the doubt the reason they (and other providers) were describing their internet as Unlimited is because of their own shor-sightedness. They could not see 500MB being used on a phone over a month (except of course by Tethering) when those 'Unlimited' plans were being sold, hence the move to the specifically described '500MB' and '1GB' internet on the new plans.
  • chris
    hello i signed up to vodafone about a month ago and got 500mb of internet usage and have gone over this month and probably the next becuase i watch alot of videos on my phone does this give me the right to cancel ? thank you for your help.
  • jamie c.
    hi has anyone been successful in cancelling vodafone contract?
  • Darren
    Voda have just agreed to terminate my contract 9 months into my 18month contract! :-D
  • Alec
    great post!! im becomin a student so being able to get out of my contract will really help me!! just a quick question tho, i have an iphone with 1GB limit.... over my last 3 bills my usage has only been 150mb, 200mb, and 250mb... because the majority of the time Im at home on WIFI. Could I start downloaded lots and get over 1GB, and argue something like that Ive just moved out, and dont currently have any WIFI anymore and that my bills are going to increase due to this????? or will vodafone just see this at a 1 off and want to wait to see if my bills continue to rise??? thanks for you help
  • prononymous
    Vodafone finally let me cancel today. I have exceded my limit every month thus far in my contract (12 months of 24 months). It took a somewhat heroic effort though. They argued that the £5 charge on top of my £25 p/m contract was less than a 10% increase. They argued I hadnt been over my limit and many. They argued that the changes weren't contractual. They argued over pretty much EVERYTHING. One customer service guy requested that I send him a copy of OfCom's general conditions as he wasn't sure of its content or relevancy. All an enormous incentive not to take out my next contract with Vodafone.
  • Robbo
    I've used over 1gb every month for the past six or so and received the text advising of the new charges from october. I have promptly sent a letter via recorded delivery (using your draft as a framework) and an email to customer care. Now waiting to see what arguments that I'm not entitiled to cancel are received back! Here's hoping that they will quickly realise that myself and others are not going to just lie down and accept what would be a 50% increase on my bill given my recent internet usage and the charges they would incure. I've been with VF for years as was a formally satisfied customer but this underhanded attempt to charge customer more that they sighned up for has really got under my skin! Can't wait to see the back of them!!
  • Yakkity
    Posted my letter to Vodafone on Tuesday 7th. Checking my bank I can see they have cashed the cheque "In Full and Final Settlement" - so expecting a PAC Code and confirmation letter any day now...
  • HMRC B.
    [...] When they’re not irritating just about everyone in the world, prompting us to tell you just how to cancel your contract with them, they’re hiding money in foreign countries and costing us money. [...]
  • Paul
    I sent the letter away, and emailed a copy to the the email support team at Vodafone. I received my text on the 7th of Sep, phoned to enquire about it and was told that there was in actual fact no change to my contract. It was a colleague who showed me this post, and I have carried out the instructions. Got my response from Vodafone today, my data usage as of the 14th of September was 2.8GB. My response was.... "Hi Mr. Chambers, Thank you for getting back to me. Your contract for the number 07********* is for 24 months, which started on 28th August 2009 and will complete on 27th August 2011. The price plan active on your account is Your Price Plan with 600 minutes + 3000 texts + Vodafone Passport + 500 MB" for £29.79 excl VAT. We've assessed your last bill and confirm the charges would not increase your overall bill by more than 10% as below: - Unbilled usage: used total 110.31MB (from 13th September 2010 to 14th September 2010) - Bill dated 8th September 2010: used total 101.58MB (from 3rd August 2010 to 4th September 2010) - Bill dated 10th Augsut 2010: used total 20.47MB (from 4th July 2010 to 4th August 2010) - Bill dated 8th July 2010: used total 43.1MB (from 3rd June 2010 to 4th July 2010) You're not eligible to cancel your account without penalty due to this reason. To cancel your account before your commitment completion date and transfer it to another service provider, there will be an early termination fee (ETF). This fee is the line rental until the end of your contract commitment period. The amount depends on how early you cancel the contract. The ETF as of today is (£332.81). You can pay the ETF by calling us on 08700 700 191 or 191 from your phone by option selecting 1 and 2 all days between 8.00am to 22.00pm. However, as you're one of our valuable customers I spoke to may manager and can offer you thhe below price plan for same preice plan cost: - Your Plan with 600 minutes + 3000 texts + 1GB + Vodafone Passport for £29.79 excl VAT (Price Plan Code: ZP60PVA35). Please get back to me with the confirmation if you wish to update the above new price plan on the account. I'll be happy to help you. Trust the above informaiton helps. Kind regards, " This is with my usage at 2.8GB!! They are trying to argue that £5 is not an increase of over 10%, I feel I'm going to be fighting tooth and nail with this one!
  • Steven
    @Paul What happened to your data usage between 5th September and 12th September? They miss that out on the email! Steven
  • JO H.
  • Steven
    @ Jo Hogg I don't mean to be rude but is kind of your own fault. People need to learn to make provisions and put money aside in case of things like being made unemployed. You can cancel the insurance so that will save you £9.99 a month Also no you wouldn't be able to cancel as you signed a contract with a hard cap of 1gb rather than a FUP, so there is no change to your contract. Steven
  • Gib
    A quick update from me, my bill turned up at the middle of last week and showed I had used 1.2gig. I modified the template letter slightly and sent it off along with a cheque for my extra phonecalls. They received the letter and cheque by recorded delivery on 12/09 and according to my online banking the cheque cleared today so I am expecting my pac code to arrive soon. Cheers for the template bitterwallet!
  • Paul
    @ Steven They totally ignored the data usage from the 5th til 12th of September on the email. Thats when I totally ramped it, all the agents I have spoke to have told me I'm way over. Sent an email back to the agent that emailed me but im still waiting on a reply. Im still waiting on them getting in touch about the letter I sent, the email was just a response to the email I sent so its like they are ignoring the fact that I have sent a letter.
  • Andy
    Well.... I'm just going to use the internet day and night for the next 3 months on my edge BB curve. Or just put my sim in a friends HTC every night and watch youtube. I dislike Voda and I want out.
  • Steven
    @Paul Typical Vodafone!! In your cancellation letter how much do you send a cheque for? Usage between last bill date and today plus 30 days notice? Steven
  • Paul
    @steven I didnt post a cheque as it was like pulling teeth to get an amount. As I have went over this months bandwidth usage they seem to not care since that bill isnt due until the 4th of october. I changed the letter to say that they can get in contact of any charges following my last bill payment that is the 22nd of September. Actually on the phone to a member of the email team just now! They are fighting their case.....pffs
  • Paul
    Okay just finished and hour long conversation with Vodafone. I got the manager to admit that under my current usage of 2.8 GB that under the new policy that would cause an increase of over 10% of my bill. But they still dont want to cancel, now I have a call back from the billing team tomorrow to probably go over the whole thing again. ARG! They are not making cancelling easy!
  • jamie c.
    arghhhh i have just received an email saing my cancelation request has been accepted and as you wish to cancel your contract before the commitment completion date you will be charged an amount of £264.80 as an early termination fee as of today. This will be your line rental until the completion date of your commitment period. i have canceled my direct debit and phone 191 and the woman on the phone cant help me so is ringing me back tomorrow!!!
  • Yakkity
    Still not response from Vodafone (letter posted September 7th, cheque cashed) but when I phoned they offered to put me on the 1Gb plan. I refused and said I wanted a response to my letter.
  • Gib
    Yakkity - if they have cashed the cheque then surely thats classed as accepting your request to cancel and they must now give you your pac within 2 days of the cheque having been cashed? I will be ringing them in the next few days as I have yet to recieve my pac despite the cheque being cashed on the 16th. If they refuse to provide my pac then I will have to ring ofcom up
  • Yakkity
    Emailed them a copy of my letter and this is the response. Do I really have to have exceeded 500Mb for 3 months in a row? : ------------------- I'm sorry to know that you wish to leave Vodafone. According to our Policy, if you've exceeded your 500 MB for the last 3 months, then only you're eligible to cancel your contract. I've checked your account and see that your commitment end date is 12th February 2011. If you wish to cancel your account within the commitment end date, you would need to pay off the remaining month’s line rental. Steven, the amount is about £141.01, as of today. As the line rental is charged on pro rata your early cancellation fee will keep on reducing on daily basis. Please get back to me with the confirmation and I'll then provide you with the PAC for your number. -------------------
  • Yakkity
    Hmm, section 11c of their own T&Cs state : 11 Ending this agreement a Either of us may end this agreement by giving the other 30 days’ notice in writing. Your notice must include your mobile number and the signature of the account holder. You must pay the charges during the notice period. b You may end this agreement by writing to us if: we increase your charges in the UK which have the effect of increasing your total call and usage charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies; or So I've replied to them , pointing them to their own T&Cs. Clowns!
  • Yakkity
    (should be 11b, not 11c) Gib - Although they cashed the cheque, all they've done is reduced this months direct debit payment by that amount!
  • Gib
    Yakkity - seems like they are taking the mick yet again. The annoucement on the vodafone forums makes no mention of having to exceed the limit for the past 3 months before being allowed to cancel. All it says its you need to have recieved the text before writing to them!
  • Paul
    Best thing to do is phone Ofcom. I phoned as I was getting nowhere with Vodafone. Ofcom says its a breach of their regulations, apparently even if the increase to your bill is 1% its enough to cancel!
  • jamie
    pac received today !!!
  • Yakkity
    Well done jamie. I got another reply from Vodafone still quoting this mythical "last 3 months". I wrote a complaint email, including my original letter and email chain...fingers crossed.
  • Gib
    Well, I sent an email to Vodafone using the online form on the 20th, recieved a reply back the next day saying my message had been passed onto the "special department" and that they would get back to me if I was eligible to cancel (despite the fact that I have clearly met all the criteria and jumped through the vodafone hoops). I gave them a call today and was told by the person on the other end that the department will be looking into the matter, and that they have no direct contact with them so I would have to either a) respond to the email I recieved from Vodafone or b) Wait for them to get back to me. It's been 18 days now since they recieved my letter and cashed my cheque, yet still no PAC. I will be replying to the email today. Lets see if I get a proper response!
  • Alec
    I received a PAC code today, after receiving a letter response from Vodafone a few days ago. The letter stated that I would have to pay £360ish to get out of my contract... but I rang them today asking why it states a cancellation charge, and the guy on the other end told me to ignore it and to use my PAC code, once I used it the contract would cancel and I would have to take the charge up with them then!! I dont know whether to go ahead and use my PAC code and transfer to Pay as you go for the time being??
  • AntPotter
    I have also received my pac code via SMS today, following on from a two line letter from Vodafone advising me that they were currently reviewing their position in regards to the cancellation of my account. No mention in this letter or the SMS about financial penalty for cancelling early. My contract has been terminated 9 months early. Thanks a lot for the template letter. It took two letters from me to win the battle - their first reply was a badly worded & rambling attempt to get me to back down, telling me I could not cancel without financial penalty but offering no reason as to how they arrived at that decision. In case it makes a difference to anyone else's claim, I have only ever exceeded 500Mb usage once since taking out my contract, so the 3 month thing mentioned in the above posts is obviously total rubbish.
  • Neelesh
    Received my pac today as well.. but no letter yet.. Im waiting for the letter now....
  • Paul
    I got my PAC today! I was in the same situation as you Gib, none of the "specialist team" ever got in touch with me though. Still quite weary of getting the early termination fee, though noone at Vodafone seems to be able to tell me if I'm going to get charged or not.
  • Yakkity
    Congrats to those getting their PACs. I've still had no response to my letter. I've re-sent my email to them to which I got a reply saying it has been passed to their "specialist team", and that I will hear from them within 48 hours... We shall see
  • Matt
    I got my PAC yesterday, but unfortunately I also had a letter waiting for me at home stating that I was NOT eligible to cancel without incurring a charge. Looks like this is going to run and run....
  • Why B.
    [...] offered plenty of help, advice and letter templates, and we’re pleased to say many eligible customers have cancelled their contracts without [...]
  • Paul
    @Matt You should contact Otello since Vodafone have reached their final offer. It's kind of a dead letter situation. Ofcom put me on to Otello a couple of weeks ago but you either need to get a "deadletter" or if the problem has been going on for more than 8 weeks. I'm sure if you got in touch with them they would be able to sort it out, Ofcom already told me that you don't even need to prove that you're going to have a 10% increase on your bill to cancel. That's Vodafone and T-Mobile off my list now, anyone know the best network to go with??
  • hagbard
    I got the text yesterday and wasn't sure whether I should cancel my contract or not. I looked at my usage and aside from the last couple of months where my phone was in for repairs and I was on holiday, the most I went over was by 60mb. I'm 12 months into an 18 month contract, but looking at what's currently available if I cancel, I just couldn't see anything worth the money and the hassle. I told them instead to upgrade me to the premium data tarriff where I get 1gb per month. In 6 months time stuff like the Desire HD will be a little bit cheaper anyway.
  • Gib
    I called ofcom this afternoon to complain about how Vodafone were handling the situation as I had emailed Vodafone again after calling them a few days ago and they had replied telling me to send them a letter. Something which I had already done weeks ago. After getting off the phone with ofcom I decided to ring Vodafone again. I managed to get through to a rather helpful chap who read a copy of my letter and pretty much told me I was eligible to cancel and that there was no reason why they shouldn't have sent me my pac by now. He placed me on hold whilst he requested my pac and then sent it to me by sms there and then. He informed me that once I use my pac the Vodafone systems will generate a final termination fee which will then be manually overriden and I will have no termination fee etc to pay. Thanks to the folks at bitterwallet and the helpful replies from people on this post. Time to start shopping for a new contract!
  • Neelesh
    What did ofcom say???
  • Gib
    Ofcom simply told me to go onto the Vodafone website and follow their complains procedure. And that if they didn't provide a satisfactory response I should contact Otello
  • Alec
    does anyone know how to unlock an iPhone 3GS on 4.1???
  • Amardeep K.
    I have tried to cancel by sending them a letter on 1/9 which they didn't receive, called them up 2 weeks later and told them to email which I did and then called up yesterday and they said they can charge me if they want and they have not changed any terms and conditions. I emailed them and received: I can see that your price plan includes VMI (Vodafone Mobile Internet Pack). However, VMI has a fair usage policy of 500 MB. Vodafone gives notifications once you are about to exceed your usage limit. Your 18 month commitment period started on 8th December 2009 and completes on 7th June 2011. If you wish to cancel your contract prior to the commitment end date, you need to pay early cancellation fee, which as of today comes to an amount of £235.60. If you wish to pay the early cancellation fee, the payment options are as follows: 1. Cheque- If you send a cheque, you need to write your account number and mobile number on the back of the cheque so it’ll be allocated to your account correctly. The cheque should be payable to Vodafone Ltd. You can send it to the address below: Vodafone Ltd P.O. Box 932 Doncaster DN4 5XW. 2. You can just call 191 free from your phone or 08700 700 191 from any other phone and select the options and 2 to make a credit/debit card payment. 3 Online Payment: We’ve just started the new online payment service so that you can pay your bills from our website www.vodafone.co.uk using your credit/debit card. To use this service, you’ll need to register online. 4. You can also make payments quickly and easily via our free automated service by dialling 56677 from your Vodafone mobile. Once you have made the payment, please get back to me and I will schedule your account to be cancelled as per the 30 days notice. I trust this helps. Kind regards, Vibin Sudevan -- Any idea what to do next? Should I go straight to Otello? Thanks
  • Cancelling H.
    [...] Vodafone’s new Out of Bundle charges: how to cancel your contract | BitterWallet [...]
  • AndyP
    I've only just come across this! Is it too late to do anything about it now?
  • Alec
    @AndyP Im not 100% sure, but I did read that you should have contacted them before 1st October at the latest... as this is when the charges are due to commence
  • andi
    I received a text in October 11th about nearing 500mb which before that I knew nothing about fair usage policy as it was never mentioned about my unlimited data plan and was never told that these changes were happening until I queried why there would be a charge for going over a certain amount as its unlimited. Takes them forever to reply so I googled the charges and found this site. Very underhanded tactics by vodafone so I'm now too late to do anything because the first I heard about it is after the deadline for cancelling shall see if ofcom can help
  • Alec
    Well I was getting nowhere with Vodafone.... spoke to a girl in retentions who knew nothing about it, even though she was gettin 10-20 calls a day about it!! Havnt had contact off her in 2 weeks, and doesnt reply to my emails They issued a PAC code to me when I first rang up about it all.... and just received my new iPhone a few days ago... PAC has now been used, so the termination of my account will now be in full swing Sent them another letter today advising the out of contract charges of £350 is an outrage, and to issue court proceedings immediately :) See you in court Vodafone!!!
  • jane
    i been 6month contract withe vodafone for 24months iphone 3gs i want just asking if i can cancel my contract
  • jane
    tanks for evryone
  • Yakkity
    Well I've hit stalemate. After some email exchange with the Director's office, they have decided to use my August usage as an example of how my bill won't increase by more than 10%. Of course, ignoring the fact that when I originally wrote to them, my most recent billed usage was 1.5Gb and my September usage was 1.6Gb. August was under 500Mb because I was on holiday for 2 weeks. My contract is up in February anyway but it is now a matter of principle. Their most recent email reads : "Further to my previous email Vodafone’s final position has not changed. Kind regards Katy Brys" So I guess I have 3 options : - pay ETF, get my PAC and then reclaim money via Small Claims Court - see out my contract - make a complaint to the Ombudsman (Otelo) Any suggestions?
  • Alec
    @Yakkity - Im the same... except I have already used my PAC code. and they have lumped the ETF on my final bill. Im simply going to speak to Otelo tomorrow, and go and see a solicitor... Im sure you can get out of your contract anyways just because they have simply changed your T&Cs????? either way Im not going to pay and theyll have to take me to court for it
  • Quick F.
    You you could change the post title Vodafone’s new Out of Bundle charges: how to cancel your contract | BitterWallet to more catching for your content you create. I liked the post withal.
  • Paul
    Very interesting stuff - I've only just become aware of this as I only receives the 'nearing 500Mb allowance' text on 16/11 - prior to this, I have had no communication from Vodafone as to these changes. Today I've spent over an hour to VF CS and the gist of the conversation went; - out of bundle charging has always been in T&C's, just not enforced (I was sent a copy of T&C's from April 2008 - before my contract started) - VF have not changed contract or T&C's but have clarified what charging for 'excessive or abusive' internet usage will be (FYI my data for this month with be approximately 520Mb so really excessive !!! - VF will automatically charge customers if / when they exceed the 'hard' limits within their contracts - no discussions, no requests to 'moderate your usage' - VF CS are adamant that nothing has changed in contract or T%C's therefore there is no way to cancel a contract with incurring Early Termination Fees There was a lot more of the same but in the end, I got fed up hearing the same answers so told the CS rep that I would write to VF directly cancelling as they were in breach of contract (by changing definition / application of FUP rules, not informing me 30 days before the change) and that I would be Significantly Disadvantaged as my next months bill will be 33% higher than the previous months. I'm going to keep watching this thread as I have a another few days to wait until my latest bill (with additional data charges) has been published.
  • Yakkity
    Good luck - familiar story with getting nowhere with the CS drones. I managed to get a PAC code from them - although they said I would have to pay an ETF if I used it. Well, use it I did and am eagerly awaiting their 'bill' to which I shall again tell them to shove it up their collective arses. Yakkity - a very happy Orange customer :)
  • tara
    this makes me laugh at how many are leaving because of a policy change - where will you go as all providers will be doing the same if not now very shortly - if your happy with a service for voice & data stick with it - if you wanna take the piss & use your phone as a router then mobile networks are just not for you im afraid - a 500mb allowance is a reasonable allowance.. after all if it wasnt for the pea takers the mobile networks would not have set these limits
  • Yakkity
    Yes, at last! After getting my 2nd reminder threatening debt collection, and no response to a 2nd recorded delivery letter, I phoned their billing dept, and after a 10 minute talk explaining all over again why I wasn't paying an ETF, they have agreed to remove it from the account. Victory is mine! Mwuahahaha!
  • Belinda
    @ Yakkity, please does this cancellation apply only to those who use the internet? I am in a contract with vodafone for 300mins and unlimited text but if i wanted internet, i needed to pay which I totally refuse to use and thus i have not been charged. But i remember receiving a notifcation saying there would be an increase in VAT. I have been using this contract since feb 2010 and I have 13more months to go. Does this termination apply to me?
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