DVLA act unlawfully whilst losing your letters and blaming you for it

5 May 2010

dvlaMany companies act like complete arseholes when correspondence goes missing. The amount of times I haven't been sent a letter or the postman has eaten it (or whatever they do with them), to be then chased up with a grouchy phonecall has gone past the point of trying to remember a number.

However, most companies will concede and sort things out with you whilst you're on the phone. Not quite the case with the DVLA who’s off-road notification system has been described as "a shambles" and "legally unenforceable" and in "administrative chaos" according to The Reg.

Two court cases suggest that the DVLA has been acting unlawfully and, despite what it thinks, doesn't have the power to push motorists around like they do.

In one case, the DVLA was seeking a judgement against James Collins on the grounds that he had failed to notify it when took his vehicle off the road (SORN). However, Mr Collins had indeed notified them and in fact, it was the DVLA who had dropped a bollock by losing his details. The judge agreed that it wasn't Mr Collins' fault and he shouldn't have to stump up the cash to send correspondence by recorded delivery or any proof of posting for that matter.

If that was the case, and us plebs had to send everything by secure means, then the same would need to be required of any organisation we dealt with and, of course, they wouldn't want that as their postage costs would go through the roof.

In another similar case, Duncan Peck had a row with the DVLA over lost paperwork. The DVLA tried it on and said that Mr Peck should've rung them if he didn't receive any acknowledgement from them. Once again, the judge in question sided with the public saying that the DVLA have no statutory power requiring anyone to ring them.

This of course, doesn't stop the DVLA sending out bailiffs should anyone try to cross swords with it. These rulings could well be a serious blow to the organisation.

The simple fact of the matter is that the DVLA do lose mail and correspondence and are still seemingly happy to send out debt collection agencies even while complaints are under investigation.

This simply isn't good enough from a company that pockets somewhere in the region of £10m per year from penalty notices.

A spokesman for the DVLA: "The DVLA does not impose any requirements for customers to obtain proof of posting or use recorded delivery in their dealings with us. However, and this is a key point, the onus is on the customer to ensure their off-road notification is delivered to DVLA."

"With reference to non-receipt of acknowledgement letters by customers, there is no legal obligation on the customer to contact DVLA if they do not receive their acknowledgement letter. However, and another key point, we do advise customers to contact us if this happens so that we can confirm if their notification has been delivered to us or advise them otherwise how to comply".

There are calls to have a more open and transparent appeal system concerning the DVLA as, currently, they are self-regulatory. With these court cases and apparently lack of sympathy for genuine mistakes, the DVLA could lose the support of all motorists.

TOPICS:   Motoring   Consumer Advice


  • PaulH
    You tell me this the day after I post my certificate to them...
  • Get j.
    So we can ignore them totally and claim they haven't sent anything?
  • IfYouCopyMyNameYouAreGayIsGay
    Great, This happened to me early last year. They 'Claimed' to not have received my SORN, then fined me £60 or something. No amount of telling them they'd lost my SORN that was definately, 100% sent in, got me anywhere. Perhaps I'll be able to claim it back from them still...
  • Tom P.
    Do any of you people complaining and whinging have internet access? SORN statements can be submitted online.
  • me
    Those fuckers lost my sisters passport which was sent via recorded delivery and I could see that somebody signed for it. They claimed that she sent only a photocopy and could not be arsed to do anything about it.
  • Anthony
    A couple of years ago a load of bikers sent their licences in to be updated with address changes, points changes and the like; they got returned with the entitlement to ride motorbikes missing, claimed they knew nothing about it and several people had to retake their motorbike tests. I wanted to update a change in name after I got married and they refused unless I trusted them with our original marriage certificate (photocopies were refused). Needless to say I told them to fuck off; two of my friends have worked there, and both of them happily admit that the majority of staff are fucking useless.
  • Shooter M.
    @ Tom Prickering: what's the difference between "can" and "must"?
  • CW
    Rings so true. They lost my letters on two occassions relating to two different cars! Guess what I wrote again & to my surprise they lost that too!! Bloody useless twats. Postie brings letter to office -> open letter -> give to correct twat to record -> send conformation -> job done. Can it really be that easy?
  • JR
    I actually took my documents to my local office. They said 3-5 working days. 3 weeks later still nothing. Called DVLA swansea who said would call me. 5 days later still no call. Went back to the Local Office where I handed over my documents and they said they had been lost in the internal post !!. They then said I needed to obtain more original documents to resubmit as they dont accept copies. !!!! What a mess
  • naeem
  • Malcolm
    Has the DVLA been given draconian powers over the motoring public This large inefficient government organisation based in Swansea not only collects revenue from the legal requirements of owning and driving a vehicle but generates it’s own by the selling of number plates for instance or by imposing fines Now I am fully aware of the need to have strong laws in place to deter the illegal road users and of the responsibility motorists have to inform the DVLA of any changes, but shouldn’t this work both ways surely the organisation has a duty to reciprocate and provide a fast and efficient service, after all we are not only customers but voters and shareholders as such and this whole shebang is run on our behalf by our government I have searched various sources and nowhere can I find the mandate that allows the DVLA to issue fines, back payments maybe but that’s a grey area too As far as the law in our country stands only The Courts have the power to impose or levy fines that can be legally collected, I understand that last year the DVLA collected over £3 million from the use of fines-------------Surely this is illegal a blatant fraud a total misuse of power, have we regressed back to the dark ages, there is not even any appeal procedure in place So what happens when one falls foul of an error created by this unyielding organisation , as far as I can tell through research you pay up or try to force them to take you to court, which by the way rarely happens as they lose nearly every case with the judgement against them naming the fact that they do not have these powers in the first place I have concerns about their selling of data to outside private companies, under the Data Protection Act a compelling reason has to be given before any information can be passed on and I’m not sure a cheque for £2.50 is a compelling reasonable request as meant under the act Logging on to their site I was surprised to be offered the chance to win a car through the selling of personal number plates division------------er is this something the staff do on the side does everybody bung some money in a tin out of the goodness of their hearts to pay for the car and increase revenue for the government------No I cannot believe the DVLA is behind it they are a government body not a private concern who can throw money about willy nilly -------------or can they? These are just a few of my concerns. I will delve into the seizing of vehicles, the on the spot fines (sorry payments) that let you drive on still and the link between the Police and the DVLA officers at another time Just a thought if a DVLA officer ( and god knows what one of them is) has all the power claimed to be invested in them why are they always accompanied by the Police who themselves seem to be yet another division of the DVLA
  • Tim G.
    DVLA insisted on seeing the original copies of two 1930's car registration documents in order to issue new documents to retain the two old numbers for two old cars I had bought. They lost them, first denying they had ever had them. They now say they are 'at a loss' to know how they came to lose them but hey, nothing they can do now. BUT they now say I can still have the two registrations WITHOUT seeing the original documents. Result: Original 1930's documents lost or shredded, two new registrations promised (not actually materialised yet) two devalued vintage cars. Why on earth would I be upset.
  • mrs l.
    well what a game we have been pushed from pillar to post no one seems to know what has happened to our doc either .Garage says they sent them DVLA say they have not recieved them,but lady at swansea says she has sent them so looks like royal mail has got them !!!!!!!!!!!! NOT.phoned 3 times today .guess what 3 different answers .I give up
  • Carl C.
    I took DVLA to Court for revoking my driving licence with out any medical evidence. Dvla failed to turn up twice at court, the court went in my favour & said DVLA had to return my licence. When I contacted the DVLA to see where my licence was they said that they had not received any paper work from the courts at any time. So they are saying theat the courts did not post out any mail to them to attend court or thet the case went in my favour, it seems they must have a black hole some where within the DVLA full of mail has my solicitor had also said that he had posted mail regrding my case, this also went down the blck hole, the best thing is they say I must have a medical to get my licence back, yet they took with out any midical evidence only on the say so from a by stander at the scene of my accedent saying I had a blck out. He must of rang them with that info, he could not have sent a letter as it seem's the post man do not know where the DVLA building is , it's that big building In Swansea mate. They just seem to be a law to thier self & think they do not have to listen to the courts
  • Tony D.
    Form V5C, another waste of time and effort. I sold a van, sent off the form for change of ownership. Forgot all about it till nine months later a letter from DVLA saying that they are going to fine me for failure to notify them of change of ownership. They won't listen when you tell them you don't recall who you sold it to or the address. Apparently the onus is on me to tell them within two weeks of sale that I have not received confirmation from them. Well, three exchanges later trying to tell them that I don't have the details they want, they have decided to take me to court (got the letter today confirming prosecution). I sent that bloody form off to them when I sold the car! Who the hell wouldn't I when I am legally held responsible for speeding, parking and any other fine imposed on that vehicle. None of that happened with me, luckily, but they are insisting that I didn't send that V5C for that vehicle when I sold it. Out of principle I am NOT going to pay any fine for their cock up. As far as I'm concerned they have cocked up and lost it. If I do it will be tantamount to admitting an offence and if I don't, the fine goes up from £35 for early payment, to £50 if I don't pay within two weeks, to now, £1000 court imposed fine. That, as far as I'm concerned is legalised extortion and I will not be blackmailed without being dragged kicking and screaming. I sent that form off and I have to pay a fine for their incompetence? I'll keep you posted about the court case when it happens but jeez, they have really got my back up now and I won't let it drop. Someone should take these idiots and knock some sense into their heads. Maybe a press or TV doc about this extortion scam they claim is legal. Any takers? I'm digging my heels in and preparing myself to be used as a scapegoat. They seem determined to do me over one way or another.
  • Trish M.
    @Tony Doyle My partner is in the same predicament as yourself, he had the first attempt set aside because the DVLA was sending details to him at the wrong address, now they are trying again, court date is 30 May. Would really love to hear how you get on. This is silly that they are wasting so much money in taking people to court for these issues.
  • barnii
    DVLA have just taken me to court over failure to notify them i had sold my motorbike i sold the vehicle in august 2010 the log book got lost in a home move (my fault) but when phoning them i told DVLA i was selling bike and what i needed to do upon them saying a letter with my name, address, date, signature and his name, addres,s date, signature would be acceptable so saying this i proceeded and sold bike i sent the letter in august 2010 then phoned in sept /oct to check they said they had not recieved it and i would need to send it again i sent the original straight away thinking theres no way they can lose 2 so didnt phone back or gave it a second thought... i moved in 2008 sept i changed license address mar 2010 after 10 years of owning photo one... bearing this in mind feb 2012 i recieved a letter stating i owed fine for failure to notify DVLA of change of owner plus failing to attend court in mar 2011. i went to court today to do a statutory declaration because they admitted sending the letters notifying me there was a fine to my previous address in 2008 even though they had processed my change of address in mar 2010 and sent 3 fines out to 2008 address between 2010 dec- 2011 mar but sent final letter to new address stating baliffs would be coming to collect they are absolute wankers the fines was thrown out but the judge said the proceedings can go ahead continuing from original court date ive now got to go to court again in april to prove ive sent letter this is a joke who after 2 years keeps any info or other i only have a witness who helped me deliver bike who saw the person sign date and address the letter i prepared so any ideas on how i handle this would be grateful cant believe they are trying this on when so many are driving illegally
  • Janet Z.
    We appreciate you sharing this article post. Keep writing.
  • M K.
    My son phoned the DVLA the other day to say he had not had new address paperwork come through on two mopeds he has. They have appeared to have gone missing. He has already agreed a £40 scrap with a chap who will buy them from him but now the DVLA say he must pay £25 for each new log book!!! Nothing can be done apparently apart from him to be out of pocket.
  • [email protected]
    Its illegal to wrongly space out a vehicle registration but the Police appear to be turning a blind eye is this because the DVLA are making millions from selling something that they know would be of little revenue if the Police cracked down on illegally spaced number plates.
  • Richard M.
    same as a couple of posts on here, sold the bike over 18 months ago just got a penalty notice for not notifying change of ownership, I remember sending the logbook off the same day as the sale, I dont remember the name or address of the new keeper or the exact date of sale and have notified them of this but follow up letter recieved yesterday stating this isnt acceptable and it looks like they will push this further, so BRING IT ON I am not giving in to a fine for somebody elses incompetence especially after reading this thread. Fuck the DVLA !!
  • Lee
    I had a car scrapped years ago- sent off docs and forgot about it, moved address. Checked my credit file some years later and the bastards had given me a CCJ for £100. Went to court to get the CCJ set aside and lost!! Judge said I should have sorted it sooner!! CCJ on my file for 6 years!!
  • Mick
    I have just bought a car with v5c/2 new keeper slip the details were crossed out so I put my details in took it together with my mot and insurance only to be told because details had been altered they would not tax the car . I informed dvla they told me I would have to send the form to dvla I am constantly on the phone to them and now told I could have taken information to my local dvla office and got road not I am stuck with out a car for 4 to 6 weeks so I could be unemployed. I an constantly been told different thinks when talking to dvla I am so ped off with them. Anyone got any ideas.
  • Rob B.
    I too have almost been the victim off DVLA. I sold my car back in December 2011, sent off the log book the same day and moved away on the 23rd January 2012. Their first letter off failing to notify off a new keeper was apparently sent to me on the 16th January. I never recieved this so lived life as normal until October when I received a letter stating I had missed court twice and my fine with court fees was in the region off £400! I called them and they said they had been trying to track me down as they were aware I had changed address but did not know where until I appeared on the electoral roll. Anyway I went to court and signed a stat dec, stating I had sent in all the information required by law and not off the DVLA. It was accepted, all fees and court hearing thrown out. I was told the DVLA may not stop there. I got another letter from asking me to pay £35 or else face court, I replied that I'd already won court using the "interpretation act" and explained once more that I had sent all my documents to them and nothing left to send. Today I received yet another fine off £35 or court with a letter explaining that the "interpretation act" to them is not sufficiant and that only hard evidence is. I have replied stating I will see them in court or else I fear this will literally never end.
  • aej
    We recieved a letter from DVLA dated 31/1/13 saying they are revoking driving license as of 01/02/13 as they did not hear regarding a letter sent from them on 17/12/12. We have been on the phone to them twice yesterday and once today telling them we have not recieved this letter (maybe due to the christmas rush) and why we are held resp0onsible for their/royal mail incompetence? Also, whilst we ensured that our correspodense to them was sent by recorded delivery as any hiccups on our part and they threaten with license revocation, why they did not ensure the same dilligence? DVLA said we should have phoned them as is stated in their covering letter that if we do not here from them within a month we have to chase them up! The thing is, unless they use secret ink, nowhere in their letters do they say that! They have the audacity to then tell us that we should have still chased it up! They will not take responsibility for undelivered mail sent from them, Royal Mail will not take responsibility saying we do not track 1st and 2nd class letters and it is my husband who is disabled and needs his car to save aload of extra hassle holding down a full time job, who loses out! We have not had any sympathy from DVLA and our conversations with them have been thoroughly unhelpful as license can not be un-revoked, we should have done the chasing up and now we have to fill out the DG1 form explaining all in writing and their mess can take up to 8 weeks to sort out! DVLA have become power hungry, irresponsible, useless lot of time wasters. They also lied that they can be contacted until 7:00pm in order to take calls from the working public, except their automated phone system told us at 6:30pm to call during working hours of 9 till 5:30! From the above experiences it seems that this irresponsible organisation exists to loot/make miserable the day to day lives of hard working people or fight trying. My sympathys to all of above and may we all succed in bringing DVLA to justice. I can't believe this is happening when the west prides itself in the democracy it purports to live under.
  • Mike W.
    Waited 7 weeks for my car tax refund,sent 20th Dec 2012 rang today and was told they never received any paperwork was on the phone for 30 minutes and they charged me £20.00 for a replacement paper driving licence.They said 'Royal mail have lost it not DVLA'.
  • shannon
    I sent away for my first provisonal licence almost 3 weeks ago with every document I had and they've now just told me they have received nothing and I'm starting to panic after reading this, does anyone know what I should do or what they've most likely did with my documents? Thanks!
  • Djryan1975
    After a transfer of ownership of my car to my partner in sept 2012 I sent off the V5c with all the details and gave the green slip to my partner. The tax was due on 1st Jan 13 but with post office shut went down the first day it was open after new year. The post office refused to tax the car with a valid mot and insurance certificate accompanied with the green v5c slip. I contacted dvla and told them I had sent of the v5c for change of ownership, which they say they never received so I asked them if I could place a SORN until the matter was sorted out. I was then told I couldn't place a SORN as I had informed them I was no longer the owner of the car, so my partner called them to place SORN and was told she couldn't because she wasn't the registered keeper! A few days later I received the fine for not placing a SORN on the vehicle I do not own. I wrote a cheque for the reduced £40 (If paid within 7 days) and sent it off along with an appeal letter asking them not to cash the cheque until my appeal was heard and an application for a new log book in my partners name. They cashed the cheque and returned the application asking for another £25 for the new log book. This has now taken until mid-March by the way and the car has been off road since then leaving us with one car to travel to two jobs 20 miles apart, meaning I have to do this round trip putting an extra couple of hours on my working day as well as the increased petrol usage. Now in June I receive a letter stating that an application for a V5c has been received by somebody for a vehicle registered in my name (my partners application) and that I need to contact them urgently. I contacted them and explained the whole sorry story and was told that I need to sign the back of the letter and send it back to them and that a log book would be produced within a week and that I would probably receive a fine for not notifying them that I was no longer the keeper of the vehicle!!!! The DVLA are a joke, although this is not a surprise as every dealing I have had with government agencies (don't get me started with the CSA) have opened my eyes to the lack professionalism, mis-management and incompetence that seems to be the norm with these idiots. An independent inquiry needs to be done, not an internal one, and those in charge need to be brought to task and fired. If they worked for a private company they would have been sacked a long time ago, the management are quite happy not managing and the poor souls who you speak to are not trained and don't know how to deal with a problem because of a lack of basic training. Obviously they don't get paid enough to worry or care about the problems they are dealing with.
  • Elliott
    When Dvla try to screw you for not sending something, it is upto them to prove that you didnt send it not upto you to prove that you did, I would appeal through the courts everytime, ive won against them 4 times now
  • Ian
    to my suprise, I have received a debt recovery letter on behalf of the DVLA for a vehicle sold 09/12/2009 16.50 hrs! I owned the vehicle for appx 7 days, never got a V5 on it and called the DVLA and told them the vehicle had been scrapped! four years latter they are trying to do me for not declaring sorn! obviously I have e-mailed the DVLA and phoned them, they do not seem to want to rectify this. I have had to call the debt recovery agency and request that they take me to court as no one actualy wants to listen! fortunatly I am a child hood friend of counciler Peck who is mentioned in the above article and has had simular expeariance with the DVLA.!
  • ANDY
    To all those looking to go take on the DVLA best of luck. Sold my motorbike, sent in the V5 to Swansea to register the new keeper and left it there. Job done. Or so i thought. I then recieved a letter from them stating that as i hadn't sent them the V5 they were going to fine me. So i rang them to say yes i had and can you please check. Nothing heard until i recieved a letter from my local court informing me that they were going to fine me and what did i have to say about it. Obviously didn't put down what i would like to have said so remained polite and informed them that the V5 had been sent and had also contacted the DVLA. Guess what? Recieved a £250 fine. Nice. NOT. Refused to pay it. Why should i have to pay for their incompetence and ignorance in refusing to check their own system. Courts must be in the pay of the DVLA as they took the DVLA's side and issued an arrest warrant plus costs. The DVLA needs to sort it's self out, after reading through different forums it would appear i'm not on my own in this. To say i'm slightly pissed off is an under statement.
  • Suz
    googled dvla lost documents, as both mine and my partner vehicle documents vanished in the post, sent separately chances of this happening To both of us? Hence why I did a search. I've sold my car on but my partner now has to pay for his to be changed. Can't believe dvla are still getting away with this and looking at the posts , they have been using the post office as a scape goat for some time!
  • Val
    I have sent my driving licence to be changed with all the documents needed. 10 weeks later I am still waitting. I am going to see a solicitor tomorrow as I think they have lost my dicuments all together. I am at risk of loosing my job and without passport I am loosing my holiday next week. They dont care. Useless people.
  • Del
    This is brilliant reading, as I now know I'm not alone in my thoughts as to what a bunch of wankers the majority of dvla are. I have just spoken with my local mp who has agreed to pass on my particular case to the parliamentary ombudsman as I have kept copies of all correspondence with the nationally hated dvla.. and was taken to court eventually after 2 years of nonsense..which was great as I couldn't afford to take dvla to court so I had to sit out their nonsense and even after telephone calls and letters being sent via recorded delivery they still insisted I had not had any correspondence with them..twits complete and utter twits..my phone statements showed to the dvla prosecutor along with letters that I had been in contact with dvla..case was thrown out..thankyou dvla for all the stress you caused..shame that the dvla employees weren't in court to answer for their incompetent actions and made personally liable for their incompetence..but I suppose they get bonuses for every extra ill gotten financial gain they make..
  • mike
    I have just had a letter from West Midlands Finance Unit saying there is a war rent out for my arrest for not paying a £305.00 fine for not sending my logbook which I did. This was so long ago I can't even remember when I sold my bike. How do I get these money grabbing w*****s off my back?. Any help would be much appreciated. .
  • Chris
    I bought a car in October and it was an insurance rite off but fixed, it came with just short of a month tax, after that I had the car VIC checked and sent off for a change of name on logbook and tax alongside a cheque for 102 pounds, which after four weeks and them telling me different things like I could tax at postoffice but couldn't do, they have been rude to me and told me to resent applications with another cheque and cancel original, but as to my surprise cheque has been cashed yet not a thing has been done with my applications, they say I have to wait to be phoned with info, yet it could take another week, I work 20 miles away and my son lives that far too, surly it's theft if money is taken and nothing done about my applications, what shall I do? Cheers chris
  • Gareth
    I have been in a headlong debate with the DVLA regarding my motorcycle entitlement. Got a new license after losing my old paper one, no entitlement on new license. All I keep hearing is we need to see your pass certificate or a copy of your old license. Pass cerificate sent to DVLA in 1987, forgot to copy old license before loseing it. I have a letter for my insurance company saying that that can validate that they saw my license, but not good enough. Just asked for a SAR, should be interesting to see just how little information they have on me. They are the most unhelpful people I have ever met, they just dont want to help in any way.
  • Charles S.
    When dealing with the DVLA use a scanner/photocopier to create a paper copy of whatever you send to them. Have a friend sign and witness the paper copy as a fair and accurate copy of the documents enclosed in the envelope addressed to the DVLA. Post the envelope from a Royal Mail post office and ask for a Certificate of Posting. Retain your copies in a safe place for at least five years. If you send an email to the DVLA "cc" a copy to your friend and have him/her sign a printed copy. Create a full list of the date and time of any letter/call you make/receive from the DVLA. It is useful when you have the inevitable argument with them. Make sure to note the date of their correspondence and also the date when you actually receive the document. They use second class mail to keep their costs down regardless of the cost to the public.
  • Fiona N.
    DVLA are the scum of the earth. My poor Dad was hit from behind by 2motorbikes. He was going from a 50mph to a 30 mph. They both hit him and he said they were both laughing. The cops arrived and Dad had to take his documents to the station. The cops said all fine and that was that. Until the letter arrived from DVLA saying he had to fill in a form which kept asking about his condition. He doesn't have a condition and his GP has confirmed this several times. He was asked to take a test but as he didn't return letter in time they then revoked his licence. I told them that 2 of their letters arrived and one read like we had to wait to hear from DVLA medical department. That's why the test form had not been sent back. 6 months and no driving he takes a test and fails. I ring and complain about making him wait 6 months and they say he can apply for a 3 month provisional to take lessons. We fill out and post form back. Eventually a licence arrives valid for one day only. I ring them and they say GP letter did not contain enough evidence (it said that Dad was fit well and able to drive). I ask what more information do they need and they say they can't tell me and ask me to contact GP and get him to ring DVLA. GP refuses as he said this is not how things are done and he has written plenty of letters confirming all well with Dad. So today he had to take another test after not driving for 18 months. Obviously failed, as I think I would after such a long time. My Dad is 86 but he is a busy farmer and fully abled. I have told the DVLA they are unfair and quite clearly ageist. After his incident he drove for 6 months until DVLA contacted him without incident or accident. I wish I could take these gits to court and ask them why they took his licence when quite clearly 2 motorcyclists were either too close or not paying due care and attention, but he is the one suffering. It has affected his business, they can't get anywhere as they live in quite a remote place. The DVLA don't give a stuff, they see a year of birth and just write you off. Just wish I knew what else I can do. I have been lied to so many times by the DVLA that I can't bring myself to ring them again. They are a law unto themselves!
  • Dave C.
    Had some points given to me few months back, never had any paperwork come for the case, until I had a warrant dropped in my letter box for my arrest of fines £305 pound! I changed my details around 4 months ago and I'm still having correspondence sent to my old address! Anyways they asked me to send off my license to have the points put on which I did do, not having nothing back or even my license until Wednesday when I redivided a letter saying my licence was revoked until I send it them, spoke on the phone they said it must of been lost in the post, so now I have to pay 50 pound and are banned from driving until they process my new licence! Wankers!
  • R F.
    The DVLA is run by outsource group SERCO who as far as i can gather (from genuin gov/parliment web sites) thay run pritty much all outsourcing ie - dvla,vosa ,csa ,defence,nhs contracts,courts,communications,schools also inspect schools,transport,immigration look for yourself. I had dealings with csa (did you know child suport agency can revoke your driving liecence for owing a cash debt and absolutly nothing to do with driving also wright own legal papers whilst everyone else has to apply to the courts!!!) as with all serco lies fraud and falsefying infomation yet still precure massive amounts of service contracts from the government!!! Why?
  • Chris M.
    I applied for a replacement license online just over 3 months ago- goods not received. They say you need to allow 3 weeks for the license to appear so I unfortunately forgot to check until I needed it. When I e-mailed them they said to call to get a free replacement. I did. They said they couldn't issue a replacement as "DVLA allows a discretionary 3 month period in which customers can notify us of non-receipt of a driving licence". It's 108 days since I applied- less the three weeks you need to give them before contacting them = 87 days. Well under three months and definately less than the 120 days have have to claim a chargeback on the credit card I used to pay them. This seems rather simple going by the law- I bought something online- never received the goods and them refusing to give a refund seems a clear breach of the distance selling regulations. I can't even find a mention of the T&C they stated above anywhere on the DVLA license application- or by searching. I've already been a vistim of their "oh we didn't receive your V5 notification of sale and paid up for an easy life- but I think this one needs to go to trading standards...
  • A J.
    got fine for a car I have never owned, no one to talk too written to no reply there just a big waste of space robbing people of there money how much longer will this go on for until they have to answer for there mistake
  • mk
    Crazy fine for a simple paper work mistake, No replys to any of my letters, Told different each time on the telephone and proceeded to fine me, Wrote again, no reply again and the fine went up to £3oo I am disgusted by this unfair treatment, can you imagine iff you were treated like this when you went in a shop to purchase something ? This cant go on, something Needs to be done. Thank the Lord that they dont own the air that we breath. God Bless You All.
  • mnm
    Hi everyone, I am absolutely disgusted by the DVLA, my partner sold his car over two years ago and sent off the log book to the DVLA but only used a stamp so when we got a letter several months later we thought it best to just roll over and pay to avoid maybe getting a hefty fine and having to go to court. So when we sold a car over two years later I thought right I will make sure they can't get me and sent it off first class recorded and kept the receipt. 9 Months later I get a letter from the Marston group saying I owe £340!!! I call them up they tell me to call DVLA, I call DVLA they tell me to send off all the info and evidence I have, I do this and get a letter from them saying that the court case happened in April and I have to deal with the magistrates!! I call the magistrates up and told them I did not receive a summons for court as I would have gone as I have evidence to prove I was innocent!! the woman at the magistrates court says in a very condescending manor maybe I should have a word with the post office if other people are getting mail and I'm not....so let me get this straight...I sent my Log book to the DVLA and have evidence of this...and they are saying they have not got it so I have to pay a fine and go to court, the court says they have sent a letter to me they can't prove it as they sent it by stamp! and I have to go to court to swear under oath I have not received it!! where is the justice in that!!!! I work for the Police and I would never treat anyone the way I have been treated by the DVLA or magistrates courts!! what about being innocent until proven guilty where has that gone!! I really think something needs to change here!! I'm on maternity leave and am struggling financially and if I hadn't kept the receipt I would have just out right had to pay nearly £400!! which there is no way I can afford!! how many other people have wrongfully paid money!! how many more will!! I have written to watchdog and am going to take this as far as I can! as its wrong!! would anyone sign a petition to get things changed if I started one? Many thanks, Mel
  • mnm
    https://www.change.org/en-GB/petitions/dvla-change-the-procedure-in-the-way-old-keepers-notify-the-dvla-that-they-are-no-longer-the-keepers sign the petition x
  • Jem
    I am Guilty. I accidently let the tax run out on my vehicle. So I am at fault. I have always taxed my vehicles 6 months at a time. I have grown to rely on the arrival of the dvla reminder V11 form. However, this time it do not arrive neither did the reminder form. I have no excuse the dvla claim that they are not obliged to send these forms. So I am guilty with mitigating circumstances. The first time I realised that I had missed the tax renewel was shortly after the renewal date when my car was clamped and after a humiliating and expensive procedure I finally got my vehicle back. I accept I had made a mistake and I should not have relied on the dvla to do their job. I stupidly thought that would be the end of the matter however the dvla then started to demand with use of threats a further £95.00 or court action. I decided I would go to court to plead guilty with mitigating circumstances. I did not feel I would have a fair hearing in Swansea, the home of the dvla, so I asked for the case to be transferred to my local court. In fairness the 1st hearing date was postponed and a 2nd date was set for the 25/06/2014,once again in Swansea. Once again I wrote,recorded delivery, requesting the case be transferred to my local court. The dvla decided to proceed with the case without advising me and submitted a guilty plea on my behalf and in my absence. This resulted in further costs of £314.00. The dvla claims to have sent advise letters which they claim must have been lost by the Post Office? I feel my human rights ie. the right to defend yourself, have been infringed and I have made a formal complaint to the dvla and the dvla controlled magistrate court. The first I knew about the court case proceeding was today 02/07/2014 with the arrival of a ballif collection letter. I have paid the £314.00, but I intend to take this to the highest level possible to try and stop this bullying and extortion.
  • Jem
    To : mnm I will sign a petition.
  • Jem
    How do i sign the petition
  • Hannah
    Reading this has put me at ease slightly, I sent my tax disc back and notified the DVLA that my vehicle was off road in January this year, in February I received a fine saying that I had failed to do so. I appealed this fine and despite several phone calls still didn't receive any confirmation. On June 13th I received a letter informing me that I wouldn't receive a refund for my tax because they hadn't received my form until May. They also sent me a copy of my form clearly dated 25th January! The next letter I received was one taking me to court for failing to insure. When I have spoken to them all I have been told is that I should have sent it recorded delivery and I should have evidence of my phone calls but I never thought I would need to. Today the prosecutor from the DVLA rang me and was actually quite threatening, he ended the conversation with well 'I will see you in court' as if I had committed a major crime. I sent the form back completed and in good time is it my fault that they continuously lose paperwork and just seem totally incompetent! I am in court Tuesday I just hope that things go well, it is a very stressful ordeal!
  • Gary
    When you sell your car the DVLA will now fine you if you do not inform them about it. This means that if the Royal Mail or the DVLA loose your returned slip from the log book you can expect a nice big fat fine! Hows that for a kick in the teeth? You can phone them and protest but this will achive nothing and if you dont pay up they will take you to court where you will face a £1000 fine plus costs if you loose. This means that it is in the interest of the DVLA to loose as many of these returned slips as they can. They will bully you and you will feel you have no option but to pay up. Here is what i did on 10/09/2012 ............. I allowed the DVLA to take me to court. At the court i pleaded not guilty. As the law stands in the UK a letter is deemed SENT when it is posted and not when it arrives. This means that the DVLA must prove that you did not post it and that is impossible for them to do! The result being that i won. ALL YOU NEED TO DO IS STICK TO NOT GUILTY AND THE DVLA WILL BACK DOWN. ( So dont worry - you cant loose )
  • Gary
    Hi, i am the writer of the origional post following my court victory against the DVLA. I am back again to help you get the facts of this case straight. The origional post was written on arrival home straight after the court hearing and was written whilest i was still on a high following the victory. Here are the facts incase you should find your self in this situation and need help. I sold my car back in Jan 2012 and posted off the slip from the logbook to inform the DVLA of the change of ownership. Foolishly i did this by first class mail and the DVLA did not recieve it. In future i will be sending them by recorded delivery or will hand them in at a local DVLA office and get a reciept but i suppose you live and learn. As is standard practice the DVLA issued me with an £80 for not informing them. I called them by phone to protest but was told that the fine had to be paid. At this point many people would just pay up - even if they know they posted it off 1st class because they have no proof of posting. I however did nothing and a couple of months later a court summons came. On the court summons it says that if found guilty you will be fined up to £1000 plus £90 costs. Another great insentive to pay the £80 fine. Even if you are inocent. This court letter is nothing more than an empty threat. The DVLA can NOT win this case in a court of law no matter how much they threaten you as long as you remember to plead NOT GUILTY! In the UK a posted letter is deemed SERVED when you pop it in the post box. YOU DO NOT NEED PROOF OF POSTING. In court the DVLA would have to prove that you did not post it and not even Paul Daniels could pull off that trick! Hence the DVLA will have a case that they have no possible way of winning and will back down. In my case they left the backing down until 15mins before the hearing, but i think that they have now learned a good lesson and will back down much sooner in future. Just remember - stick to not guilty (no matter what) and you cant loose. You dont need to prove you posted it - they need to prove you didn't and that is impossible! I hope you never need to use this advice but use it and it will save you alot of money.
  • Vicky
    Thanks for info Gary I'm getting threats and a court summonses just arrived. I did inform them and they are saying they didn't receive it too. Very worried about the whole situation and getting a criminal record
  • linda w.
    Three times my daughter has not received any notification of summonses but has had the bailiffs turning up for payment THREE times. The origninal fines where for £60, the actual amount she has had to pay has been £450. She wasnt even aware of any court proceedings because she hadnt received any letters. The latest is for £600. What can she do???
  • Matt D.
    Hi Gary, I have the same situation and I would really like to speak to you regarding this?! Is there any way that we can speak? Weird request I know... Hoping to speak to you soon. Matt Devlin.
  • Brian R.
    I am in exactly same situation now being fined for a car I sold six months previously. Can't even speak to dvla as automated system produces a pay only option and a seemingly elusive form pack for dispute. How could I comply with taxing a car I don't own as I have no insurance nor mot to check , both legal requirements so I couldn't even tax the car if I wanted. The fine is for late taxing yet I would be unable to do this, the fine does not say it is for not informing them! The national dealer I part exchanged the car with confirmed they posted the V5 to the dvla but even this fact seems ignored at Swansea. How does this dissapear?
  • Katrina T.
    I sold my car in April/may last year and sent the log book off to dvla within a week, 6-8 weeks later I didn't receive acknowledgement of this so I rang and sent a letter with all the details they had asked for. I have sent in total 7 letters that "aren't reaching" the dvla and have had a letter to say I must pay a fine or be taken to court. I refuse to pay when I have done what is legally asked of me but I don't want to go to court and have a criminal record as I need a clean DBS for my career. What happens if they take me to court but don't back down? I'm really frustrated and quite honestly scared. I don't have any spare money to pay fines as I'm a single mum with no family to help me. What do I do?
  • Cameron H.
    Ha, Gary I am in the same situation right now, they haven't received any evidence of me sending the log book off and have tried to give me a £100 fine, so I ignored them thinking oh they will realise that they have made a mistake. Then bang 5 months later, a court summons and a threat of a £1000 fine, safe to say they are not getting a penny, the current owner who I have contact with does not have the logbook, but still holds their green slip and has been insured on the vehicle since they purchased it, they make me laugh, I said that I was going to say the same thing because plain and simple, it is their fault, so they can suck a fart out of my arse as they are not getting a penny from me lol
  • Sheena V.
    This has been a very insightful page for me. I sent off three documents in the ONE envelope to the DVLA by first class post!! Some how only one of the three documents arrived!! I am now required to pay £50 because of the incompetence of their processes. It beggars belief. When I raised my concern I too was asked if I to sent the documents by recorded delivery. As if that mattered given they had received one of the documents BUT not the others? This is a joke. The member of staff also claimed that the DVLA has a zero error rate in their processes!! I think Harvard Business School needs to pay them a visit as this is a miracle and thousands of businesses throughout the world can benefit from this truly outstanding error free Centre.
  • Gavhar K.
    i sent my biometric residence permit yesterday with the form DVLA sent me. i sent it via express secure delivery and wrote them a cover letter confirming that I sent my document and asking them to send it back with the enclosed envelope! but I completely forgot to pay for that envelope!! I checked the delivery and It'd been delivered! now I'm really worried if I never get my documents back!! what chances that i won't get my documents back?
  • Jessica M.
    DVLA have lost identity documents of both my kids!! Earlier this year I applied for a Driving licence for one of my kids, sent birth cert and NINo letter. They arrived, licence arrived to us but documents never came back. Emailing them has resulted in no reply other than acknowledgements of receipt of email. I then applied for DL for other child and sent birth cert and NINO docs recorded delivery and have received an email saying they have not received them, though I have proof of them having been delivered. Very disconcerting loss of identity documents and if they don't find them soon I think the police need to be notified as there is a distinct possibility of identity theft.
  • barry b.
    hello we are getting the same they internatation credit ltd say £80 fine for late tax in 2012 ,,as we had moved house they have just found us ,, not that we were hiding ,,, we had scrapped the car before the tax ran out and informed them ,, by sending the logbook in to the dvla ,,, thanks for your letter on here the dvla has never informed us or if they did it went to the house we moved from .. see how we go BARRY BEST
  • rob d.
    ere try this.....bought a car , sent off the docs immediately. next day car is stolen, police notified next day. 4 working days later log book turns up. 4 days later, police call me, they have found the car but its not registered to me. despite dvla knowing the car was stolen. theif sold car to a guy who then applied for a log book and got it 2 days after mine was issued! took six months to get car back from the police as they couldnt decide who owned the car and whilst in the storage pound, over £1000 of damage was done to it. poor car still sitting outside, lost £1000's. now in court monday as dvla towed another of my vehicles because it was not sorn and they clocked it (on a private peice of land!) if dvla hadnt cocked up in first place i wouldnt have a battered bmw on my property thus having space for non sorned car where they wouldnt have been able to touch the bloody thing. that car was clamped then towed and i couldnt afford to get it out so thats another £800 outta pocket. should have been a florist!! good day x
  • Colin P.
    Hi, I sold my scooter Sept 19, the new owner completed and signed the relevant section of the V5 and I gave him the correct green section for tax/insurance purposes, as required by law. I kept a photocopy of the V5 and posted (ordinary post, not recorded) it to the DVLA to the address on the V5. The DVLA claim they didn't receive the V5 and are asking me to pay a fine (£35 or more if I don't pay up quickly) then will take me to court. I sent them a photocopy of the V5, which shows it has been completed by the new owner, making it useless to anyone else and advised them that I did post it to them on Sept 21st. They have ignored this 'evidence' and state that's it's my responsibility to contact them, if my confirmation notification of new ownership doesn't arrive within four weeks. I'm tempted to pay the £35, just to get them off my back and not lose any more sleep over it, but I'm also tempted to go to court. Anyone have any advice?
  • Abe
    DVLA did the same to me and just got a letter saying me to pay them £35 and £50 if that's not paid on time, then the court!!, They want money from me over V5 hasn't been sent! But I did almost 5 months ago and another issue that When I was at Holiday, they clamped my car because road tax was ended and it past few days after of it so I was back home, they said I have to pay fine otherwise they would take the car, it was 10 year old Renault and it wort around £ 600 by that time it was at least 3 times covers the fine I had so they got my car in 2010 I thought everything was fine until 2 months ago in 2014!! someone knocks my door and wait in the White van outside of my house for hours, I didn't answer the door and I saw he left letter with lots of threatings and huge mount of money like over £2000 something with those all interests!! Then My wife wrote a letter saying we haven't heared anything from you since then and we thought everything was fine then so on.. Then never heared from them again until last Friday early in the morning at the dark it was like 5 or 6 am they knocked my door like I'm a criminal and they are the police!! My 5 year old little girl was shaking behind of me and my wife and I couldn't understand what was going on I asked them who they were and They said they are coming from the court and they told me to opend the door and pay the money! I was so angry Shouted at them but my wife paid them like something like £230 then they gone. I feel so unsafe since then we all wake up so early every morning after this happend last week. This DVLA have communication problems with people, they think they can do everything to people and I'm so stress as I have an heart issue myself!!
  • David b.
    I bought car 12/09/2014 had car delivered to my home address and put in parking bay following morning I taxed the car online backed dated to oct 1st 2014 in my local library,6wks later I receive letter from DVLA saying had commited an offense of unlawfully keeping motor vrhicle on the road with no roadfund license,and if I don,t pay fine by 18/12/2014 I will be taken to court for the offence! I have written to them pleading my case ; I backed dated to start of the month as this was only thing could do, but they are saying I commited an offence and that's all that matters.
  • Alan S.
    I have had untaxed uninsured car , outside my door for 6 months . Told Police 4 weeks ago , they say DVLA problem . I have e-mailed DVLA 12 times , no response . Local council says it is nothing to do with them ! It all sounds very familiar , in my opinion DVLA and Police are not fit for purpose , like the story of , Somebody , Nobody and Anybody , in other words they could not care less !!
  • rob m.
    hi On reading your web thought you might like to hear of another DVLA fiasco. My son is diabetic and as such must renew his licence every three years. In October 2014 he received a letter to say he had to go for a field vision test at spec savers which he did. The results failed him and as such the DVLA cancelled his licence. As my son receives regular eye tests at the Liverpool Royal St Pauls eye Hospital, he found it strange that he as not aware of any changes to his eye sight he made an appointment with the specialists at St Pauls and they carried out full eye tests and field test . The results here showed that my son passed the necessary tests as required by the DVLA. He sent an appeal to the DVLA with a copy of the new results and highlighted that the eye specialists doctors were satisfied with his eyesight. The DVLA after weeks of waiting sent a reply that my son would have to go back to spec savers to repeat the eye test. We are now in the catch 22 situation and going around in circles, we will be informing the DVLA that we will seek to take this case to court as I believe their actions constitute discrimination on the disabled with no regard to the professional evidence submitted in this case. If anyone has any experience on this type of issue Please contact me as we will not accept the DVlA decision without fighting the decision that affects my sons future and livellyhood. Regards Rob
  • Darren
    Same story here i sold a car back in October received a notice saying it's due for taxing.. This was a good 10 weeks later so I rang them they told me to write a letter in and put the new owner details on the letter so I did... Got another letter saying I have not taxed the vehicle... Wrote yet another letter then this morning.. I have a fine for not taxing the vehicle Tried ringing them up its impossible to actually speak to someone... [email protected] you DVLA
  • Rob
    I just had a debtor collector at the door and paid them £560 My partner got a DVLA fine for £60 for non notification of sale of a vehicle 5 years ago. We argued it and have a copy of the notification we sent. Over 2 years ago Marston Group sent a letter to my parents house saying they were going to cease property for £560 (even though she's never lived there). We went to Basildon magistrates court and they reversed a magistrates court decision prior which we had no knowledge of and told DVLA they had to reissue the fine for £60 for us to then contest it in court or pay it. At the time and after all the trouble i decided we'd pay it as the trouble that it had caused and lost time was worth more than the £60..... but we never got a bill or demand from the DVLA and today i ended up paying bailiffs £560 as DVLA went to court in Manchester again and court ruled again against us in our absence. Question is now ive paid the fine how do i go about getting it back. On a separate matter we bought a car last year and paid 12 months road tax only to find the car was a non runner when we collected it. DVLA have the request for refund £225 and have the tax disc when they requested it but havent had any money back from them. To be honest i feel DVLA are thieves
  • Robert G.
    Welcome to a dictaroship, we used be just have a simple common law system... A makes a claim in court against B, they both put forward their case, a jury of 12 then decides the outcome. This age old law has been around longer than the psychopaths in parliament, who technically only have the force of law by consent of the goverened, and their subsequent psychopathic laws that are for big business and against the people. Another 1 is the postal act, it's not "legal" since around 2011 for parcel companies to hold parcels to ransom until you pay them money to release the parcel, which before 2011 they were still trying just not "legally" people were getting tired of this and looking if the "law" (legal) was being followed, noticed it wasn't so would fight for their parcel without paying a ransom. The higher ups in the parcel companies realised this was effecting their already massive profits, so they got hold of some bill pusher in parliament, waxed their pockets, and wallah! a new "act" on the books saying it's perfectly legal to hold peoples parcels to ransom... Dave travels to the bank 1 saturday after working long hours all week just to keep his head above water, on the way to the bank pc dogsboddy pulls him over, resulting in his car being impounded with a heavfty fine or worse, the threat of being crushed. After he finally walks the rest of the distance to the bank in the freezing cold in only his t-shirt he realizes that due to a bank charge fee it has left his account a few quid shy of being able to cover the numerous ammounts of direct debits, 1 of them happens to be his insurance. 3 days after his car has been taken he receives a letter from the insurance company stating that his insurance has been canceled. Mr potter at number 36 thinks the police do an Outstanding Job! This country if full of clowns.... Keep watching the x-factor though folks, everything is fine....
  • Jacqui
    Heres my problem (really hope to get some feedback!) End of Feb 2014 my car was written off and SORN to DVLA. In March 2014 I moved house bought a new car and changed my address with DVLA In January 2015 I received a letter from magistrates court telling me i was charged with 'failure to give information regarding the driver of a vehicle'. First Id heard of offense that apparently occurred in Feb 2014 but they wrote to me at old address in June 2014. As they hadn't heard back they took me to court for the offense in July 2014 and then were taking me to court again in January 2015 for not getting in touch. need to know best plan of action. Ive been given 6 points and £600 fine :0
  • Tink
    I sent off the logbook for a van my brother gave my partner. I told my brother I would sort out the log book for him as he was off on holiday in a few hours and had loads still to do. I forgot to remove the new keepers slip off the log book when I sent it off. This was back in the late summer of 2012. Having still not received the log book despite several calls to the DVLA we had to go through to my brother to see if he had a tax renewal reminded so we could tax the van over the phone. The DVLA sent back the new keepers slip in my partners name but to a wrong address. The person at that address kindly returned it to him after hunting down the possible address it could have been with similar post codes. Well that proves they got the log book as it was still attached to the log book that was in my brothers name. this was about a year or so after sending it off. Now we have been unable to use the van as we can not get an mot, tax, ect without paying out for a new logbook. which is not down to us losing. The situation is now that the van has to be scraped as it would cost more to get back on the road than its worth. So we have no option but to payout for a new logbook so we can scrape the van!!! We are still no where near sorted out having sent all the supporting documents off repeatedly via recorded delivery. Which have been signed for. My brother and I are still trying to get some kind of response out of the DVLA as to why we never got the log book and as to why my brother is still listed as the owner, but as yet has only had 1 sorn document and several threating letters for £1000 ?
  • bigdrive
    SORN reminder letters not sent by DVLA - we have 3 cars on our drive that ive been meaning to fix or get a scrappy to pick up since3 2007, when i get a V11 from DVLA we declare SORN on line. But today I thought "i havnt declared SORN in a while on those cars", when I checked my email, we haven't declared SORN since Feb 2013 on 2 of them and August 2013 on the other. Now there is no way the postman has lost 3 V11's so does this mean 1) After a few years of declaring SORN the DVLA the DVLA stops fretting about them ? 2)They have stopped sending V11s, in the hope i dont notice and can send me big fines ? 3) something else ? what should i do now ?
  • trevor b.
    i sold a bike 3 years ago 2012 sent off the slip 1st class 3 years later a dept collection agency letter came saying £80 fine for late licencing fee i phoned dvla they said it was lost, not taxing a vechile is a summery offence it should not go straight to a dept collection agency but to court 1st which they have not done i explained this to the agency who ssssaid i could get a 1000 pound fine we argued then they said did you inform dvla that i had not recieved comformation i said no i do not need to imform them so i looked it upthere is no statuary power requiring anyone to ring them and no legal obligation to contact dvla they are bullies who will not listen and are just after the motorist i am waiting to go to court people have to stand up for there rites its easy just to pay the fine but why should they get away with it all the time .
  • Eddie M.
    Hi I am having the same issue with DVLA claiming no notification and send out the LLP. I have challenged them as highlighted in numerouse posts here regarding notifiaton process, phoning them and Interpretation Act. The reply I have received quotes the following for your information in terms of the Interpretation Act not applying to them "It was stated in the case of Petit v Mitchell 1842 that 'as soon as an article is put into the hands of a party that is a delivery to him. Petit v Mitchell(1842) 4 MAN & G 819 at 814 per Maule J Taken from WORDS & PHRASES legally defined, 3rd edition,Volume 2 D-J published by Butterworths. In other words delivery is not effected until the itme is in the hands of the recipient as opposed to merely sending it to him and replying on normal service of documents." Looks like they are ignoring previous court cases and taking another route. I would imagine that if they want this then they should change the regulations to have you send it recorded delivery
  • Simon
    The DVLA are still at this,i believe the Post Office are in on the scam with the DVLA. As well as loosing V890 SORN forms they are now also loosing V5 documents and charging £25 for replacements. Bunch of crooks.
  • ManixZero
    Hi Gary, Nothing has changed! Tomorrow I am in court charged apparently with 'Failing to forthwith deliver notification to the secretary of state, on the registration document or in writing as required by Regulation 22(2)(b) of the Road Vehicles (registration and Licensing) Regulations 2002 and section 59(1) of the Vehicle Excise and Registration Act 1994.’ First I knew about all of this is when bailiffs turned up wanting my TV! I popped along to my local HMCTS to make a statuary declaration. I was then given a new court date for the original offence. That date is tomorrow! I have got my statement for their Worships and some further reading with regards to previous cases and additional information showing that the DVLA regularly lose incoming mail. So I now look forward to 150 mile trip and another days holiday down the swanny! I will let you know how it goes! It does seem though that if you sell a cat the DVLA swindle an £80+ fine out of you and if you buy a car the always charge you an extra £25 as the NEVER send you a V5 and you have to go to the local DVLA to tax your car! Cheers MZ
  • ManixZero
    Well went to court, having rejected the Prosecutions kind offer to pay up and would drop the charges, I appeared before the magistrates. The DVLA prosecutors (2) stated that I had acted unlawfully by not sending off my V5. My Statement: I believe myself to be innocent of the charge that I ‘failed to forthwith deliver notification to the secretary of state, on the registration document or in writing as required by Regulation 22(2)(b) of the Road Vehicles (registration and Licensing) Regulations 2002 and section 59(1) of the Vehicle Excise and Registration Act 1994.’ I sent off the V5c Registration Document for vehicle X123XXX to the DVLA (DVLA, Swansea. SA99 1BA) the day 03/03/2013 I sold the vehicle by, First Class post and in the presence of the new keeper. I thought nothing more of it, having no legal duty to do so. Under Section 7 Interpretations act 1978 t, it is deemed served once sent. The Prosecution withdrew their case and I was free to go! 1 additional point - When I arrived at court there were about 15 people waiting to go in. The DVLA prosecutors spoke to all of them. All but 4 seemed to simply pay up an went home. £80 x 11 people = £880 for the DVLA in one afternoon in one court! It is scandalous - Time to complain to my MP I think! MZ
  • JoeBoro
    I received a letter from the DVLA asking for £40 for failing to notify them after my lease deal had expired on a car and ownership transferred. I sent them a curt reply telling them that I did SEND the V5 to them by 1st class post immediately after transfer of ownership. I also asked them to state precisely where in English Law I was liable. In a patronising response the DVLA upped the fine to £80, quoted the Petit v Mitchell 1842 case (as above) and said the onus was on me to prove I posted the V5 in good time. In the same letter received they have referred to an incorrect registration number in their explanation. F'kin clowns. I am prepared to take this to court. However, I live 300 miles from Swansea so will they cover my court costs and travel expenses?
  • Sam
    Dear Gary, Thank you for sharing your experience with DVLA. We are a small used car centre, stocking 15 - 20 cars. We have had a similar bitter experience with DVLA. 1) We sold a car to a customer who exported the vehicle to Cyprus in October 2014, we also sent DVLA the export section from the V5 document to inform them of export. We then relieved a letter in January 2015 stating we need to pay £80 for failing to TAX the vehicle. Wrote back to DVLA to inform them the export section was sent in October 2014. DVLA then wrote back to say that we are still liable as they did not receive the export section in October 2014 and provided me with a Late licensing penalty dispute form to fill out and send back. I sent back the dispute form with a copy of the export section which we have kept on file, with a shipping certificate from the shipping company with date of export and also a copy of the invoice to whom we sold the vehicle too. No surprise DVLA have rejected the dispute and wrote back to say the decision has not changed and we are still liable for the £80 penalty, and any further letter will not be replied to and will only be kept on file. Within a week I have had two letters from a Debit collection agency asking us to pay the penalty. The DVLA are been unfair and are using this method to rip people off, Please help as I'm not sure what to do. Don't really want Bailiffs to turn up to the store. Will really appreciate some guidance. Kindest Regards Sam
  • Reg
    The DVLA in UK is running extremely behind other Western nations, where major changes related to your car registration can be reported easily at any post office through a live online system. The confirmation is immediate and receipts are printed and issued to the clients on the spot. Seller and client can thus complete a sale instantly with confirmation to all sides, including the authorities. The updated registration can be mailed through the post.
  • Charlotte
    I find the automated service for the DVLA one of the most useless systems I have ever come across!! it also takes them far too long to respond to an online query. I had a problem with my car tax last year, when I went to renew this I realised I had never received my reminder, I double checked all the details with the car dealership and noticed they had put down the wrong address, so I filled in a V62 form to make sure they had my correct address but it was only when I went to renew my tax this year (how a year flies by) I realised again I never received the Vehicle registration in MY name nor did I get another reminder. I tried to call to no avail as it appears to not give you the right options nor does it allow you to speak to a human even though when filling in the email response it asks you to provide your mobile number! (USE IT) The response also didn't really answer my question and someone had obviously just copied and pasted information from their website to answer my plea for help. I have subsequently filled in ANOTHER V62 form so I am hoping this does not get lost in the post or the DVLA does not lose it! I am now nervously waiting for some sort of fine so I will be disputing this as I had followed the right course of action and yet somehow my posted documents have been lost. How can an organisation operate like this???
  • Majid
    Hi all, I am in the same situation, sold the car 8 months ago, moved abroad, and now they have sent me a court letter. Seems like DVLA will do anything apart from be sympathetic and help. Apart from pleading not guilty, is there anything else we can do Gary?
  • Katie b.
    Hi I really need help my vehicle has just been clamped for no road tax I have being fighting with dvla for my logbook of the former keeper and they just keep saying they lost the paper work and will send me my new logbook but still not come so I can't tax it hence now it has been clamped please help as I can't afford to pay £100 to get the clamp off plus £25 for new logbook and the £250 for the tax. It is the dvla fault for not sending it me isn't it I have called them every day for the last 6 months please help
  • Daniel D.
    Hi, just wanted to add to the wise words on here and what Robert Garrish posted. What people have to do is to deprogram their heads and understand that every aspect of your existence is being controlled and your lied to from Birth to Grave. DVLA and every other Gov (Including the Gov UK PLC) are LTD companies that must under legal law make a profit off YOU!. Police are all LTD companies, the Administrative Courts LTD companies, Merton Council LTD company, HMRC LTD. Do you get it? You own NOTHING your car was given to the DVLA when you or the Car dealer 'Registered' it with them on your behalf, now you are just the Registered KEEPER and you must adhere to their rules and statutes. How do you think they can just take your property? Because its not your property. Why do you think they can tax your car or indeed HOUSE its not your property, you and no one has Allodial Title i.e. the original Deeds to your house the original Deed to your car. You get the benefits of DVLA administrating your documents (Very Badly it seems but Thanks) but then you've agreed to be Fined. If you can win in their courts as suggested Great go-for-it, I know its very upsetting, even when you know this stuff. They work off our fear and use their threats. Also, to see how corrupt your councils/Gov are and how much of our money they actually have look at Clint Richardson and the CAFR in the USA then understand that we have exactly the same system that hides the fact that far from being in debt and no money for your services, every Gov/Council has hundreds of millions in the Black but using 'Legal' practices they hide every years income from you me their investments by putting everything as a FUTURE LIABILITY to be paid in the future and in the mean time the money is diverted into shares of every major corporation that government/agencies own the bulk of its shares! Here is the link https://realitybloger.wordpress.com/2013/03/04/cafr-investment-scheme-in-the-united-kingdom/ But nothing to see here .......
  • Stephen J.
    I am writing about a different subject, I hope someone can answer my question. My son recently moved house, when he came in from work last week there was a bailiff letter waiting for him threatening to remove items from his house because of a unpaid parking fine. The fine was for the previous owner of the property, when the DVLA were contacted they said the fine was for the address not the person and car, because the person who owned the car did not change his address they said my son was responsible for the fine. Is this right. If it is he could have a parking fine every week and my son is responsible. He has contacted them and sent evidence that he has just brought the house, but I would like to find out if this is true, in case it happens again.
  • Michael S.
    Hi, I was wondering if you guys can give me advise. I am so much stress. I bought motorcycle around spring time 2014, and sent my logbook to DVLA, who took about 3 months to sent it back with new SORN and new number plate as they stated that some one else has same number plate as mine, so they changed it. I had my motorcycle insured at the time I bought it. I only drove the motorcycle for first 2months afterwards I didnt drive the motorcycle any more. In November 2014, I received a fine from DVLA why I didn't insure my motorcycle with the number plate the sent to me. I wrote a letter back to them that I didnt use my motorcycle on the road, so if you dont use it then you dont need to insure it. But they still didnt accept my explanation. Instead they sent me a court letter. Shall I plea guilty or not guilty? I would really appreciate your help.
  • Davey
    I bought a Peugeot 406 on eBay. The seller was a PITA and started an Unpaid Item Dispute but I was not going to travel until I had the insurance documents in my hand. The auction ended on Saturday afternoon when my insurers are closed so the soonest I could phone was 9 am on Monday. The document arrived around mid-day on Tuesday and I travelled on Wednesday. By then they had already re-listed the car! When I reached the seller's father's house I was told that they wanted an extra £10 to cover the re-listing fee! The tyres on the car were borderline illegal and the brakes weren't Rolls-Royce either so I was going to walk away. In the end I got it for the auction price. I filled-in the front half of the V5 but allegedly the back half was lost so they were going to post it to me. I parked the car overnight at the marina and first thing next morning I bought the car two new front tyres. The car had almost three months of tax left so for the time being all was well. Unfortunately I was NEVER SENT a new V5. As I didn't even have the green slip from the back half of the V5 I was going to be unable to re-tax the car. Even worse I was also unable to SORN it! On the last day of the 406's tax I drove it to the marina's secure car park and parked it. I then reverted to my old Peugeot 405. I tried to SORN the car at Post Offices but was fobbed-off as "We don't keep the forms anymore" (I tried several POs hoping that one might still have the forms) I was told that I had to SORN the car online but when this was tried the question "Enter your Document Number" was the problem. I then wrote out a SORN letter by hand and posted it but of course only the Registered Keeper can tax or SORN a car. About a month after the tax had expired I received a new V5 (log book) and with the benefit of 20-20 hindsight I should really have SORNed it again even though my handwritten SORN should have lasted twelve months. I would surmise that when the DVLA computers printed the new V5 this AUTOMATICALLY cancelled my handwritten SORN but how was I to know this? They really did try it on in attempting to get an £80 SORN fine from me but I would not back down. I told the debt collection companies to go and chase the seller who never sent me the log book as it was his fault. With the car being in a secure compound over a hundred miles from my address and with them not knowing where it was, their chances of clamping it or towing it were slim to none! I told them repeatedly that it was a clerical error and I said that they should be chasing the bloke who never sent me the log book. They retorted that I should have gone to a local vehicle licencing office and paid for a new log book but why? My "local" VLO is about sixty miles away and the parking is diabolical and expensive and realistically it would have taken all day. Eventually the debt collection agencies gave up as I suspect that they knew full well that if it went to Court they would have been on a hiding to nothing. Take care!
  • Davey
    Re Michael Smith and the motorbike. DVLA keep changing the rules as they go along. Towards the end of the paper tax disc era DVLA made it illegal to have a valid tax disc unless there was insurance to go with it. I got caught out with this disgusting law when I bought a Ford Scorpio diesel estate in London. The car was bought as a project as it will hardly run probably because the exhaust is choked solid with soot. The car which is basically a non-runner was recovered with a 4x4 and trailer and stored on a farm but to save any snide remarks and cat-calls about "Untaxed Vehicles" I did buy the remaining tax from the seller. It was winter and the weather was awful so tinkering with the new toy was not really an option. If I had known how bad the weather was going to be I would have cashed-in the remaining tax but I had hoped to repair the car and use it but it was not to be. When there was just two weeks of tax remaining those Shylocks at DVLA sent me an £80 fine for no insurance! BUT YOU DON'T NEED INSURANCE FOR A BROKEN DOWN CAR THAT IS PARKED ON A FARM! The "crime" was having an in-date tax disc with no insurance to cover it, i.e. Guilty until proven innocent! When I started driving it was a crime to DRIVE without insurance but now the Shylocks have made it an offence to OWN a vehicle (even a broken down one) unless it is SORNed or taxed and insured. I actually know a VW Beetle enthusiast who had stripped-down a Beetle so he could restore the body by welding. The chassis which has the VIN number was hanging on the wall of his workshop but in spite of this he got sent a SORN fine. IMHO they are Nazi tyrants. Sorry to disappoint but I'd say the crux of the matter is to do with the tax disc and the insurance. The other way that they catch people is with the Tax or SORN trick as vehicles now have to be either Taxed or SORNed. My Scorpio was taxed but nowadays they want to have their cake and eat it (being fined for HAVING tax beggars belief but they probably need the money to send to Bongo-Bongo Land) Good luck!
  • Debbie
    hiya I'm in a dillema I just had a court summons for no car insurance my car was written off in oct I sorned it but by the court summons coming I don't think they have recieved it I don't know wot to do I have emailed the dvla stating all this but no reply as off yet
  • Masya
    Hi, Can anyone please help me?! I received today a fine of £400 from DVLA. They said it was first much less( in Oct) and that they had sent me several letters before to make me aware of the penalty but since I have moved to this new property, this was the first time I had received a letter form them. When moving I went to the post office and I told them to change my new address but I had nothing received from them at this new address. They assume I ignored the letter and that I didn't want to pay the bill, the truth is I didn't receive any previous acknowledge! £400 Is a lot money and I don't want to pay it when I know i'm not guilty. Does anyone know how to make them aware of this misunderstanding?
  • Cubacuba
    The DVLA took me to court in April over not taxing a car which had been scrapped a year ago. To cut a long story short, they lost every piece of paper I sent them. Its not the first time either. This time I got a solicitor and pleaded not guilty all the way. The hearing went ahead, before which my solicitor sent the court and the DVLA a letter, which read like a Carry On comedy. If it had gone to trial a witness from the DVLA would have had to attend court and travel a distance of 300 miles. On the day, they withdrew the case. The court have awarded costs in my favour. Plead not guilty and get a solicitor is my advice. They are a shambling mess.
  • jan
    I need some help/advice please urgent!!!!!, my brothers van has been lifted for no tax(a neighbour told me no paperwork put through the letterbox), however he sorned this but dvla says they never recived, the problem I have is I dont drive and there is no insurance on this. When I called police Scotland told cant help me as not the owner, unfortunately my brother suffers with depression hence why he put his van of the road and let insurance expire and wont deal with it in his state and doesn't deal woth mail etc. Does anyone have any advise for me thank you really stressed as van worth around 3k and full of tools.
  • diana b.
    I've just found this site and am so glad i did, felt as if i was on my own with the dvla problem. I part exchanged my old peugeot for a volvo. The seller said he was going to scrap it. Pretty sure he did as the car was on it's last legs. Sent my paperwork off but I had a letter from the dvla shortly after saying I had a fine as I was still the owner. They have written to me recently and said the same thing. I wrote back and repeated that i no longer owned and gave the address of the person they should chase up. This what they said in an email to me. You state that you no longer have the vehicle; however, you remain liable for the penalty unless you have received a disposal confirmation letter dated before the date of the offence. For our records to be amended you must write to the address below so that our records can be updated. You will need to provide; • Date of disposal • New keeper’s name and address • Your signature • Registration number, make and model of the vehicle They tell me that I have to give them the date of disposal. How should I know? Really worried about this, they've passed my fine on to a debt collection agency.
  • Paul W.
    Curently just received one of the DVLA pay up or else letters. But for slighlty different reasons:- Car was cat C damaged last year (apparently as I have just found out last week) it seems DVLA put a Vehicle Identy Check (VIC) flag against my car on their database (without informing me) as a result of this they do not to send Tax Reminders to these owners. The damage to my car was so light it never came off the road (just the usual insurance write off due to new part costs). After receiving 2 Tax reminders for my motorcycles (and paying them of course) I was shocked to get a fine for non displaying road tax for my car. If I had been sent the reminder this would not have happened. Having explained all this to them they dont care and have given me until Monday 13/07/2015 to pay. What they do state is that it is up to the owner to tax the vehicle thus making the Reminder letter system obsolete. FYI I have been told the VIC check is to be stopped as it did nto have the desired effect and caught less than 0.0 of 'ringed' cars. I see some major cost savings for DVLA here by not sending reminders out .. think of the fines they would receive.. I am writing to my MP.. These people are narrow minded crooks who refuse to listen to reasonable people!
  • Revolution
    I had my car clampled one sunday morning at around 8o'clock. I have SORN the car but carleessly parked it on the pavement in front of my house. Around the evening time we have asked a friend who helped us paid 260 pounds and the car had been released. Now i parked the car in the garage. Awaiting to save some money to fix it before taxing it, i just received a letter to go to court in Cambridge which is miles away from where i live. I dont know why things are like this in England where human beings are hidding under laes framed by human beings to oppress other human beings. In France where i grow up things like that do not happen. We stand for our freedom. Why cant we fight this system. Lets stand in fighting this system. Let strike and go an occupy that Dvla building. This is a time of revolution for you Motorists. Arise.
  • Revolution
    Lets not back up. This us a joke. Lets confront them seriously. They created the controversial laws to oppress us in order to maintain their absurd lifestyle. The government cut is hitting them hard; that is why their teeth had been turned on us. We can persue the fight up to the human right tribunal. Lets not sleep. Lets seriously start. Iam doing some serious consultations and will soon give the outcome.
  • john w.
    I am having a nightmare with the DVLA in feb I bought a van and taxed it on line. Sold van 31 march and sent off forms. Now still trying to get refund and whilst talking to the dummies on the phone they are charging me for April,even though the new owner has taxed it from April 1st. Have emailed chief exec , and it would appear his staff are as thick as the people answering the phones. Can anyone tell me can I take them to the small claims court ? If I charged my customers for something that they have not had I would soon be in prison for theft.Thanks for any help .
  • Kelly
    I've had the same problem!!! I wrote my car off in January 2015 and didn't have my papers as all was lost in the car. I was told by dvla to write in to offically inform them!! Which I did!! Got a letter back asking to confirm registration and sign. Months later I receive a final warming letter stating ive been fined £100! What the hell!! So confused! Dvla have said they have no record of my car being written off! Angry doesn't come close!! I'm currently writting a letter to dispute this fine!!!
  • Jo
    Same prob here . Sold my car to a dealer in February this year , sent off the slip .. A few months later I had a letter saying I have no insurance , no because I don't own it ! Made a phone call to be told to send proof of the sale , I did that ! Then I received a car tax refund for the months left on the car tax :) ( £2.50 ) hey ho better in my pocket eh lol . Then a letter followed confirming I'm no longer the owner of the car .... GREAT ! Oh no ! Today I have had a penalty for £100 for no insurance on said car ! How much do we pay these idiots who work for the DVLA !
  • Paul H.
    The DVLA are a disgrace. Every letter I send them they cannot find - until I quote the registered letter reference. Now they have lost my letter and as a result I no longer have a driving licence - they cancelled it a month ago and I had no idea. The fact that they say it takes them 9 BLOODY WEEKS to respond to an inquiry made me think that it would take a long time. Only to find that when I called today to chase it up they said that they have not received my letter and as a result now my licence is cancelled. They are incompetent unaccountable and some of them are quite nice - but you cannot blame the ratty ones who get the hump on the phone from drivers as they probably get it day in and day out with all the complaints because they are so bloody useless!
    well can Anybody advise upon this,i got banned from driving in august 2012 however after many important facts in relation to attend court pay soliciter £350.00 to state my case i applied for licence to be reissued to court and judge accepted my reasons and granted me my driving licence back in november last year instead of the said date of august this year the information was sent to dvla and faxed to them from clerk in lawcourts after many weeks i finally recieved my new licence back has far has i am concerned a;ll updated in correct law abiding manner i have lived at my current address for 2years this is where it was issued to bfore this my old addree which i resided for 10 years is also on dvla,s system and again due to previous corrospondence some years ago regarding private plates all retention documents were recieved there without any problem then in another old property of mine going back to 2001 they now are claiming a letter from medical at dvla was sent out december last to this address ftom i resided at 2001 {14 years ago} stating that i must have medical before new licence will be granted with private doctor they use ,my argument is this all my information i provided has been correctly updated and dvla have been informed in correct format NNOW afterlooking at www.gov veiwmydrivingrecord to send to my insurance company to give licence info for their records to be ligit and legal i saw upon www.gov str\nge information which didnot make sence to me all my previous banned info is on there the time date conviction plus date licence was passed by court and returned early so all this up to date however upon under headings of driving status i clicked and it displayed no entilement then 2ndly i clicked vechiles i am allowed to drive again stated non driving entilement i held back on sat from sending info to insurance,i rang dvla yesturday monday and was told licence had been revoked due to letter being sent in regards to having medical examination they sent to 14yearold address,so obviously i did not recieve and i recieved licence back in november last year yet they r trying to tell me the letter was sent 15/12/15 i got licence 12/11/14 passed by a judge no infomaion was requested for medical only upon quering my www.gov veiwmy driving record has this been discovered they are trying now to tell me i must reapply for another licence and attend a medical before another licence will be issued i am disgusted at the facts here not only are they have not informed me as urgent due to revoking licence due to threir incopetence and mistake error appently december last year yet got licence back november last year without any format of medical was required firstly they have let me basically drive unbe knowingly to myself they revokrd licence which i have had back now 8months ago but on the basis if another vechile had collided with myself or vise versa my insurance would be void due to their own lack of doing their job correctly and back footing on this serious subject which i am not prepared to do in responding accordingly with law and THEIR IMCOMPETENT THROUGHOUT CAN I FIGHT THIS anybody think iam correct please thanks lisa
  • ferkemall
    Bought a car going on 9 weeks ago off a little old lady who needed the money because her husband had died, her son felt with the sale and said he would post thedocs off next day , 5 weeks later no docs so called him and checked to see if he had intact posted them ,better than that the DVLA sent his mother a notice saying if she did not tax the car THEY WOULD BE FINED £100 ,the son phoned up the DVLA to be told by someone Davies that not to worry everything had been sorted out and the CASE WAS CLOSED , Its a shame they did not tell us that the DVLA sent me a communication saying that the car was taken off SORN because I not the registered keeper ,and I could be fined for having a vehicle that was not taxed ,if I refused to pay the fine I could be fined £1000 , I tried to fill out a complaint at gov.drive but there was a problem It could not be sent because I had not filled in my birth date correctly or there to many digits in the box or whater I did or do it was not going to post ,then I looked up to the address bar to see a red flag on investigation my Google security was up to scratch so I could not send it even if I could get around the claymore mine they set with the birthrate trap . I could not email them so I phoned them only to be met with a Gavin and Stacy set up ,something like bing bong bing morning campers , gave her all the details ,well she said that take another 2 weeks ,at that point I just called it a day , but then I thought I would go through an online problem site ,wrote it all out gave them all the details bearing in mind that they miss spelt my name and I had to correct them ,and double check ,so when I did the complaint guess what THEY MISS SPELT MY FKING NAME AGAIN I only have 4 letters in my name and they keep changing it , Then this twat from their conciliation DEPT ,they must be busy, asks me for all of the information again ,then I get a notification asking me for my address ( the very one he printed on the bottom of the doc he just sent me ) he also asdked me for a VRM how the fk do I know what that is ,doubtless this will be used against me and the whole thing will be my fault that they lost the docs in the first place , I have a simmering feeling that if I had born in wales I would not have a problem ,as it is I was not thank god ,the only reason they put the DVLA IN WALES because its to fat to drive with a baseball bat ,I say bring it back to england and build a fking wall !
  • ferkemall
    Well since using the online Resolver web site it seems that I have 3 DVLA consolidation staff looking into it but still no documents ,I lost it a bit because the situation was an obvious money trap set up the DVLA for the public they must be making millions out of it ,so now they have heard from the previous owners ,I phoned them and used Recover to contact 3 more of their staff ,it seems that if they use one person to deal with a problem and it does not get resolved you could file a complaint sgaist that one person but they don't do that they toss your complaint into the dept then various people have a go at it the fact that the dept who lost your docs in the first place does not seem to have anything to do with it ,just how much the DVLA make out of this and other scams on the public will never be known . The next scam now the gov have have left out the nitrogen oxide out of the mot and given cheap road tax to diesel owners and now have raised the amount of diesel vehicles to appx 28 million its time to hit them with the Euro 5/6 regulations which means if you own a diesel that non compliant you will have to pay appx £10/12 Just to drive into places like Southampton and of course London other councils are putting in for clean air zones and ultra low emission zones and these are spring up all over england and the DVLA will be at the forefront of the money grabbing teaming up with technology like pnr cameras and face recognition ,if you look as you drive around you will notice even more cameras going up scanning the motorists they are putting the infrastructure ready to collect even more revenue ,the annoying thing is that the press have not picked up on just what will happen when all diesels go over to Euro 5/6 ,everything is carried by diesel and the cost of living is set to go through the roof along with the fines /charges for driving into city centeres and emission zones !
  • ferkemall
    The only safe way to stop DVLA fining you when they apparently loosing your docs when you buy a vehicle is to take a picture of the complete document before they tear off the little part of the bottom and give that to you make sure you get all of the details and when they go down the rout of starting to fine you you can send them a copy of the document with the relevant date of posting !
  • decent-chap06

    They lost my passport last week too. I contacted the DVLA and they insisted that I had sent a photocopy, clueless idiots! I'm meant to be going on holiday in a month as well am going to have to get an emergency passport thanks to them! 

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