O2 warn against error that means strangers can hear your calls

14 February 2013

If you're a customer with O2, it might be a good idea to not talk about anything too sensitive on your phone after a problem that meant strangers were able to listen in on your calls.

'Crossed lines' meant that third parties have been connected to various calls, while not being heard themselves.

"While on the surface this may seem a minor inconvenience, there is a risk of having your private or financial information overheard and suffering a loss on the back of it," said MoneySavingExpert.com githamper Martin Lewis.

"Until O2 sorts itself out, the sensible precaution would be to think carefully what you say if you're speaking to someone via the O2 mobile phone network."

O2 say that they fixed the problem on Tuesday and that there had been no further complaints about people being able to hear conversations, silently. Like anyone would know there was something to complain about in the first place.

TOPICS:   Mobile

7 comments

  • Jack T.
    Really glad I'm not on O2 anymore but should I complain anyway? Just in case. And what's a githamper?
  • Mr M.
    Didn't this use to happen all the time to landlines in ye olden days? Nevertheless I'm shocked, outraged and appalled.
  • badger
    "YES I'M ON THE TRAIN NOW. DO WE NEED ANY MORE MILK? HAS YOUR MUM BEEN ROUND?" I can't wait to hear all that.
  • loafer1946
    So, they are offering a retro service, like the 50s when lines were shared.
  • Boogaloo
    This happened to me last week - I am on Vodafone and I listened to a coversation which was really weird
  • Sicknote
    @badger I sat behind a sub-Saharan last week on the train who was arranging a loan on the phone and pretty much gave away all his most sensitive information to a packed train.
  • Robert S.
    I received an sms from O2 to tell me my phone usage was well in excess of my regular calls of some £20 per month. On the 6th Feb some 17 calls over a complete day call were made "from my phone" to a number in Venezuela totaling £511. In the next few days another £150 was added and then another £450 total £1110 + O2 say it was me making the calls and have taken the money from my dd account. My call history show only 4 calls were made by me and 6 texts, but they claim I deleted the call history. I have contacted the Ombudsman as O2 have told me my contract makes me responsible for the calls. Help!!!

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.

Your comment