Goverment scrap Consumer Focus and hand all the work to Citizens Advice

12 April 2012


In what can only be seen as an act of stupidity, the government are abolishing the taxpayer-funded watchdog Consumer Focus, and dumping its responsibilities on Citizens Advice, which, lest we forget, is a charity, and one which has had funding slashed under the aforementioned governement.

Citizens Advice will be handed the responsibility of dealing with consumer gripes in those areas which aren’t regulated, while a new National Trading Standards Board will target rogue traders. Apparently, it’ll all ‘help streamline the consumer landscape" and "ensure a powerful consumer voice" to business, government and regulators. So that’s okay then. In short, consumers will be even more screwed than they are now.

Our good friends across the road at Which! have come out against the proposals, with Lord Sir Peter Vicary-Smith being particularly vociferous, saying that, “Giving Office of Fair Trading responsibilities to local Trading Standards officers and the Citizens Advice is like asking GPs to carry out heart surgery. The government knows that failing to enforce consumer law already costs the British public over £6bn a year, but they seem determined to abandon consumers to increasingly sophisticated rip-offs despite the harm this does to the economy.”

But did Consumer Focus even DO anything? Do you lot reckon it’ll make things any better or do the government genuinely not give a toss about consumers?

TOPICS:   How To Guides   Consumer Advice


  • Alexis
    The same Citizen Advice that has its guidance on private parking tickets (a.k.a. speculative invoices) provided by the British Parking Association and so 'advises' everybody to pay. CAB are a waste of space.
  • Numpty D.
    How can a charity have funding slashed? Its a charity and is therefore funded by voluntary contributions is it not?
  • Mark H.
    Never heard of Consumer Focus to be honest.
  • Numpty D.
    Or am I a huge cock?
  • Mike H.
    No story about Apple being sued by the American government for price fixing of eBooks? Fucks sake!
  • Mary H.
    Will CAB give less of a shit than Consumer Focus then?
  • Martin
    How does one "streamline" a "landscape"? Build a fucking golf course on it?
  • Mustapha S.
    Have reported Mike Hock's comment to the moderators, they and I have an agreement not to post anti Apple stories. I have shares in apple, and don't want your crap causing them to crash. I'm trying to keep this under wraps FFS.
  • Boris
    First no giant fox story, then they ignore the coffin pie and now no Apple tales. I would consider canceling my subscription if I did not love you all so much. So much it hurts.
  • The M.
    We have chosen to ignore Mike Hock's post as we do with all of his others. However, readers might like to know that we have just released our first album "Duterium Blues" and it's available on iTunes today.
  • Mary H.
    Oooooh, moderation hey?! Are you prepping you breaking news US sues Apple story which wasn't prompted by Mike?
  • Mary H.
    Here you go BW, the full scoop. All you need to do is cut and paste, it’s Reuters for fucks sake.
  • shoplifter
    It is a disgrace...really they should have beefed up the consumer focus /office of fair trading.... Fuck me...cannot wait to see the queue `s multiply outside the CAB offices on a morning... fucking scorched earth policy of this coalition , hell in a handcart we fucking well are
  • klingelton
    @Mary Hinge - if they cut and paste it, there will no longer be stories for reuters lot to get their grubby mits on. The pedantic amongst us will surely point out you mean "copy and paste". Brace for flame war.
  • dick m.
    dick heads below me
  • Boris
  • Boris
    Would anybody like to read my poem?
  • Boris
    Which way is Dick heading? I am confused.
  • NC
    Consumer Focus is perhaps the only body representing the consumer side in all of the copyright debates. It will be a huge loss to consumers. You can see some of the work they do in the Orange/Ben Dover case: and
  • Commander D.
    Ahhhhh..... those were the days
  • Keenan
    Who luuuves owragne sodaaaaaaa?!!!!
  • Fantastic F.
    i like anything orange
  • klingelton
    was it keenan or kel who became aroused at the suggestion of orange soda. Anyway - I never could understand the infatuation with the stuff. Sure, it's ok, even marginally better than cola - but no rival to Lemonade.
  • Kel
    Kellllll luuuuves owrange sodaaaaaaaaa
  • Keenan
    Is it truuuuuuuuuuuuuuuuuuuuue?
  • Kel
    Uhuh, I do I do I dooo whooooooooooo
  • BrainDrain
    Shoplifter, The New Labour coalition of various interest parties managed to do the same thing with the BOW/ FSA / Treasury tripartate agreement designed to make no-one responsible for the theft, and allowing everyone to shrug their shoulders afterwards and then say 'how could this possibly happen'.

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