Call up to make a complaint. Ask for a written resolution. When the complaints dept have to deal with 20,000 complaints that week they might stop.
Oh and sort out FERAL TROLLEY OF THE WEEK …that pic has been there for weeks….surely there are newer more tragic trolleys out there…
Er .. whoopty do, five texts? Hardly the end of the world…
as far as I understood things, you should NEVER reply to any spam text. if you do, you are showing the spammer that the number is live and in use. if you have an Android phone you can use a free app called “mr number” to stop further texts like these…….
O2 BB are being taken over by Sky – what else do you expect from Murdoch scum?
Complain to O2. Their marketing text is a foistered unilateral agreement. Your silence or non response is not an acceptance of a contract. Tell them to stop sending you all such texts immediately.
We understand that our customers get lots of updates from brands that they connect with – in the form of texts, emails ect. We appreciate where you’re coming from.
To ensure that our customers only get the updates they want from us, how they want them, we’ve got an opt in/out process in place.
The message that you’ve highlighted is actually a customer satisfaction survey.
Regardless of what the content is, your contact preferences can be changed at any time.
We’ve seen and replied to your tweet – hopefully you’ll have seen it. If you’d like us to update your contact preferences, we’d be more than happy to do that.
If you’d like to update your preferences yourself, head over to https://mymobile.o2.co.uk/mychoices
Hope that clears things up a little for you. If you’d like to discuss some more, drop us a tweet.
O2 Social Media Team
The point of the article was whether it was right that O2 would just go ahead and send another text if the customer does not reply within an hour.
Why not make them have to opt-in? Well, we all know why, because there is more chance of someone not opting out than opting in.
Do you think that you need to reconsider this?