Comments on: Have play.com been sending customers’ details to everyone?

By: Shaun

Shaun — Fri, 12 Mar 2010 04:24:50 +0000

There is a 20 page long forum post about it here: http://forums.moneysavingexpert.com/…html?t=1531695

A lot of people have said that, despite having their network secure and running anti-virus software and such forth they were getting emails on supposed transactions they were doing (which they obviously weren’t)

Play.com seem to think it’s all our fault and until they admit otherwise and can reassure shoppers that their service is secure and access to sensitive information is impossible, I won’t be using them again and I suggest everyone else doesn’t use them either.

Since, for some stupid reason, you can’t remove your credit card details from play.com, I suggest anyone with an account with them uses this very useful website that someone at the moneysavingexpert forums posted and change your credit card details to a test card number: https://www.paypal.com/en_US/vhelp/p…rd_numbers.htm

Hope this helps. While I, personally, haven’t had any problems with play,com I am not leaving anything to chance and I’ve used one of the test card numbers to change my details so no one can use them to purchase anything from my account. If play.com isn’t going to help people then it’s best to spread the word to people about it and make sure everyone knows about it.

Figured I’d post this before I go to bed as I’ve been trying to post it in about 4 other places with no success. Spread the word!

By: Andy

Andy — Fri, 12 Feb 2010 20:50:24 +0000

i contacted my BANK …….. ^^^^^^^ sorry.

By: Andy

Andy — Fri, 12 Feb 2010 20:49:46 +0000

i ordered a game from play.com a few weeks back and this week i found my account was £500 overdrawn, there were pizza takeouts, a matress bought for £300, auto trader, loads of bits and pieces adding upto about a £1000, anyway i got my act together and contacted my back and they sorted everything, i then recived a letter from the “fraud Squad” saying my account details were used by a employee of an online retailer, so i rang them to ask if it was play.com and they wouldnt tell me.

it seems like a coincidence but i recon it was play.com.

By: Jon

Jon — Thu, 10 Dec 2009 14:46:05 +0000

Ive recenylt had problems with play and there is finally a address replied by someone who seems to give a damn about the order

this person is mentioned abouve. “Alastair luke”

for everyone struggling the email is:

hd005160793@helpdesk.play.com

I have been emailing info@play.com, customercare@play.com and now this one as well.

By: Stevedover

Stevedover — Sat, 05 Dec 2009 07:29:36 +0000

PLAY.COM are the most incompetent mail order company I have ever had the displeasure of dealing with,
I have had multiple deliveries of DVD box sets delivered and charged when only one was ordered, and had to arrange by calling them on their 0845 number collection and refunds, and just recently I ordered a Christmas present thinking that lightning wouldn’t strike twice and found that they have charged me twice for the same item and withdrawn the money from my account leaving me with hardly any money. Once they have re-paid me my money, I will be closing my account with them…enough is enough!

By: eileen

eileen — Tue, 10 Nov 2009 22:45:06 +0000

hi Kev, I got another email from Play.com this morning, more or less playing the whole thing down. They assured me that no credit card details etc were leaked. As it stands I have a load of peoples email addresses and home addresses. I wont be letting it drop

By: Kev

Kev — Tue, 10 Nov 2009 10:34:25 +0000

I too received 58 emails with other peoples personal details on, early on Friday morning. I emailed their privacy department straight away to inform them and raise my concern but I’ve heard nothing back. I then received the ‘apology’ email saying they had fixed the problem an offered a £5 voucher code. I have since received my order on the date I expected and have never had a problem with play.com before but now I know this has happened to more people and the fact that its highly likely my details have been sent out to many other people, I will be taking it further.
I know a colleague’s son had the same e-mails and has since had someone ring him supposedly from play.com asking him to confirm some of his details. He didn’t, obviously, but on checking his credit card there were pending withdrawls he knew nothing about! Keep an eye on your accounts to make sure everything is right. I’ll be emailing watchdog now and any other data protection people I can find!! We all need to do it!

By: Play.com problems? - HEXUS.community discussion forums

Play.com problems? - HEXUS.community discussion forums — Tue, 10 Nov 2009 06:45:57 +0000

[...] Re: Play.com problems? I heard Play.com were in the news about having messed up loads of orders. Luckily, I got my order of Windows 7 before this farce. http://www.bitterwallet.com/have-pla…everyone/21008 [...]

By: meyo

meyo — Mon, 09 Nov 2009 12:57:21 +0000

Had an order ‘packing’ since 3/11, although haven’t recieved any mails of other orders.

I just want mine to arrive damnit!

By: Richard

Richard — Sun, 08 Nov 2009 18:32:54 +0000

>Wout is a hacker. His name is Alex, he is 7, and he lives in Russia, like all hackers.
>Once he reaches the age of 9, he’ll forget how to use a computer, due to the radiation from “yer nob’ll
>fall out.”
>That’s why russians don’t like y-fronts.
It’s sad that British people make remarks like this when it was one of them who helped the Soviets build nukes which they then used in their own military exercises, costing 45,000 people their lives, and the death toll is rising. Congratulations, Britain, you suck.

By: eileen

eileen — Sun, 08 Nov 2009 10:32:09 +0000

Rang play.com this morning and was given another weak apology. The lady didnt understand the issue here, ie our personal data being leaked. Also contacted information commissioners office. Still waiting for a reply form Play.com email customer services. I think this situation is unacceptable and am not letting it drop. Wonder how many others have been affected? Emailed watchdog also, come on people, do the same. J, let me know how you get on.

By: j

Sat, 07 Nov 2009 22:49:29 +0000

Hi Eileen
Have also emailed a solicitor for advice as the information commissioners office does not go after compensation on our behalf. Yes it can fine Play for breaching our rights to have our personal information kept secure but does nothing about compensating us. Yes I agree that if the thousands of us that this happened to take legal action together we would have a better case however for that you need to keep as much evidence as possible so keep the emails that you were sent you can always put them in a encrypted file or something its not as if you asked or hacked Play for the names, email and home addresses of all the other customers.

By: eileen

eileen — Sat, 07 Nov 2009 21:07:57 +0000

Hi J, I have also emailed watchdog. As for Fred, I think this is quite a worrying situation and its not just a small slip-up. I have a list of customers email addresses and home addresses, is that ok for me to have them in my possession??? I dont think so. If we all complain together we would have a better case.

By: Sarah

Sarah — Sat, 07 Nov 2009 19:24:36 +0000

I ordered a dvd for my daughter from Play. They sent a horror film. After much bitching they resent the item and it was the wromg dvd again. Once is a mistake. Twice, not acceptable. The ‘customer care’ sucks big time.

By: Fred

Fred — Sat, 07 Nov 2009 18:30:37 +0000

I don’t think it’s that bad and was quite pleased to find the £5 discount code in my emails. Most online stored wouldn’t have even done that and after years of great service from play.com I’m not going to let this one slip up affect my opinion of them, let’s just hope this was a one off.