Easyjet decide your valid passport isn’t validJune 20th, 2013 • 9 Comments
If you’re flying to Cyprus with Easyjet on a soon-to-expire-passport this summer, you’d better haul your ass to the post office pronto. In their infinite wisdom, they’ve decided that you need three months validity on your passport to travel there– even though it’s in the EU.
The Cypriot authorities and the Foreign Office say come on in and have some moussaka, as long as your passport is valid for the duration of your stay. That’s the rule across the EU. But for some reason Easyjet has declared some kind of special idiot three month rule and isn’t letting stressed out holidaymakers board their flights in Britain.
One passenger was recently refused boarding because his passport expired in August, and had to kiss goodbye to his annual holiday. Oh, and easyjet refused to refund the cost of his flight. Nice, eh?
In its defence for this indefensible move, Easyjet said: “Entry requirements can and do change regularly and differ considerably by the nationality of the arriving passenger. Ultimately, it is the individual passenger’s responsibility to ensure that their travel documentation is valid for the country to which they are flying.’
(IT WAS VALID.)
“If passengers do not have documentation which complies with the relevant regulations then airlines have no choice but to deny boarding to those passengers.’
(HE DID – which complied with Foreign Office regulations, not jumped up orange Oompa Loompa budget airline made-up regulations.)
I feel a lawsuit coming on.
One wonders why it’s possible for all these immigrants to turn up on our shores with no fucking passports at all…
I suspect that they had oversold the flight (due to their policy of overselling flights) and needed to make room. This policy was was an easy way to offload a customer without having to put them on the next flight.
Amazing that airlines can use spurious reasons to deny you the service you’ve paid in advance for, yet think they can keep your money.
Still, with forums, Watchdog, social media, etc. to complain on these days, you’d hope that would get knocked on the head sharpish?
I think that is Fair enough. This should be the practice of all airlines.
@Smithy Smith – how is it fair enough? His passport was valid? If all airlines refuse you travel if your passport has 3 months left then effectively the duration of validity of your passport decreases by 3 months.
I hope he sues them. £100 for the flight. £500 for the hotel costs. And £5M for stress.
All budget airlines have to have completely unreasonable rules in order to let them bin at least a few passengers from every flight.
Otherwise they could only sell as many tickets as the ‘plane had seats…. And that’s no good!
Reading Lucy’s articles is like listening to a Daily Mail Reader whose wife has just been voluntarily impregnated by someone who looked foreign.
Who isn’t getting a new passport when they have less than 6 months left? they add the 6 months on the end of the new passport … so instead of ending in 10 years it ends in 10 years 6 months.
I might be applying common sense to people who obviously don’t have it but thats the way it is.
Maybe the gent in question should have realised as it was “his annual holiday” mornic fuckwit
This is our story: happened earlier today.
On 20th January 2014, Australian national Alexis set off to travel from his home in London to Geneva, along with his five-year-old daughter and a wife. They had no issues booking the EasyJet flight on their official website which requires you to submit the passport numbers and passport expiry dates. The booking check in details were entered and validated as all good on the 17th December 2014. No warning message was produced or issues by their online check in website!
So, seemingly all was good until after he arrived with his family on time at the Gate 1 of Luton Airport on the early morning 20/12/2014 (TODAY) where he was told that his daughter who is 5 cannot board as her passport is due to expire on the January 13th 2015. Today is 20/12/2014 he and his family also had a return ticket from Geneva on the 27th Dec 2014.
EasyJet’s explanation was that his daughter did not have three months of validity remaining on her passport, and as a result would not be allowed on board! When tried complaining, the first response invited him to: “Check with your embassy in regards to your expired passport policy.” And no, he could not have his money back: “Unfortunately, since you were refused to flight because of your travel documents, we are unable to refund you.”
According to the EasyJet, they use an automated travel document verification system called Traveldoc to validate passengers’ travel documents. If this indeed is the case, then the automated travel document verification system knowingly took his money when they knew they wouldn’t be able to provide the service!
Luckily he and his family were not returning to Australia via this connecting flight otherwise he would have been stranded and suffered greater costs. Should an airline who collects all the details include passport expiry dates not automatically issue a warning message to say ‘Hey your passport is due to expire you may not be able to travel’ instead of waiting for the passenger to physically arrive at the gate and then be told that he/she cannot board. Some rules are just plain silly – we may as well computers operate airports instead of people.