DSGi staff attack customers on Facebook, sleep with them on MySpaceSeptember 4th, 2009 • 101 Comments
Dozens of staff claiming to work at PC World and Currys are using Facebook to launch fierce attacks on their own customers, with some employees branding them “retards” and “twats”.
British Airways, Primark and other high-profile companies have all been caught out by staff posting comments on Facebook that criticised customers and working conditions. Bitterwallet has been reading through a Facebook group called DSGi Employees, where dozens of the 3,000-strong membership discuss working for the company and dealing with the shoppers.
Topics cover internal policies and training, but criticism of customers proves consistently popular, with discussions ranging from “The sale of goods act (as amended by customers)”, “why are customers often surprised when we try to sell them add-ons/essentials?” and “Chatting up customers….” to “Arsehole customers!”, “Really Stupid Customers!” and Some customers are really really stupid…..”. Most contributors use their real names and reveal their location and store number in another discussion called “Which branch?”.
Amongst the comments:
- a continuous barrage of insults towards customers – one employee refers to a shopper as a “retard” while another suggests any customer asking for discount should “go fuck yourself you hardfisted, smallwalleted, annoying, iggnorant [sic] tightfisted fucktard.”
- staff state that some customers deserve a “back hand” or a “punch”; one person asks other employees whether they should be “legally allowed to cattle prod this [sic] arseholes!!!!”
- a member of staff boasts of sexual liaisons with a customer after using details from a sale to add her as a friend on MySpace – we’re reasonably sure that falls well outside the Data Protection Act
What makes this even more astonishing is that according to group members, senior management are apparently aware of the Facebook group’s existence and read through the comments on a regular basis; one member of staff claims to have been disciplined for offering poor sales advice through the group to another employee: “Watch your backs,” he warns, “big brother / head office is watching.”
Everybody’s entitled to an opinion, but airing them in a public forum for your customers to read is unbelievable behaviour:
Accidentally happened onto this link and found myself amused by all all the comments. Found it to be a little same/same as with everything coming from kick-back from people.
As humans we all need to ‘vent’ in some form or another. Staff or customers alike. We’re no different. It’s even standard in call centers for workers to have a ‘De-stress’ room in most cases these days. So with the internet being THE biggest social media link line of communication who doesn’t or even hasn’t typed a few words to let off steam. Media sites like Face Book provide such easy means to do so.
Yes I agree that maybe working for a company, then somewhat slandering elements of it in full view might throw up some blow-back on doing so. But as humans we cant be ‘professional at all times’, we cant operate working 24/7 and we can make mistakes (it’s called human error).
I admit, I work for some element of Dixons. In retail. With customers, with sales staff and targets. I would be lying if I said that I’ve never had difficult customers or situations in the years that I’ve worked in retail.
It’s all just down to a certain level of respect. I respect the customers I am dealt, hopefully they will respect myself and the company, who in turns respects me as a valuable asset.
And No, I’m not ‘Brain-washed’ (worked for other company’s). I have been educated (two degrees) and find retail a stead job to learn from, and finally i’m generally the go-to-guy for any tech Q & A’s.