DSGi staff attack customers on Facebook, sleep with them on MySpace
September 4th, 2009 • 99 Comments
Dozens of staff claiming to work at PC World and Currys are using Facebook to launch fierce attacks on their own customers, with some employees branding them “retards” and “twats”.
British Airways, Primark and other high-profile companies have all been caught out by staff posting comments on Facebook that criticised customers and working conditions. Bitterwallet has been reading through a Facebook group called DSGi Employees, where dozens of the 3,000-strong membership discuss working for the company and dealing with the shoppers.
Topics cover internal policies and training, but criticism of customers proves consistently popular, with discussions ranging from “The sale of goods act (as amended by customers)”, “why are customers often surprised when we try to sell them add-ons/essentials?” and “Chatting up customers….” to “Arsehole customers!”, “Really Stupid Customers!” and Some customers are really really stupid…..”. Most contributors use their real names and reveal their location and store number in another discussion called “Which branch?”.
Amongst the comments:
- a continuous barrage of insults towards customers – one employee refers to a shopper as a “retard” while another suggests any customer asking for discount should “go fuck yourself you hardfisted, smallwalleted, annoying, iggnorant [sic] tightfisted fucktard.”
- staff state that some customers deserve a “back hand” or a “punch”; one person asks other employees whether they should be “legally allowed to cattle prod this [sic] arseholes!!!!”
- a member of staff boasts of sexual liaisons with a customer after using details from a sale to add her as a friend on MySpace – we’re reasonably sure that falls well outside the Data Protection Act
What makes this even more astonishing is that according to group members, senior management are apparently aware of the Facebook group’s existence and read through the comments on a regular basis; one member of staff claims to have been disciplined for offering poor sales advice through the group to another employee: “Watch your backs,” he warns, “big brother / head office is watching.”
Everybody’s entitled to an opinion, but airing them in a public forum for your customers to read is unbelievable behaviour:
I couldn’t be arsed and did get out.
It’s not your job to help the customer.
It’s your job to sell things to the customer. It’s your job to sell 17.5% of the value of the item in accessories such as cables. It’s your job to sell WhatEverHappens to 12.5% of your customers.
These are your KPIs, although they may differ from branded DSGi branch to branded DSGi branch.
The fact that Currys sales couldn’t sell is why they took their commission away. Customers where just buying what they wanted without being sold things. This made Currys sales cashiers and not sales, but then the managers always said if you’re not making people buy stuff they don’t want you’re just a cashier.
Are you a sales maker or a sales taker?
It was all bullshit anyway, and pointless too what with internet shopping now and that.
Amusingly my last OTOM before leaving was 103.1% sales versus target, a margin of 32.5% which was 90.2% versus target but with a WEH strike rate of 5.6% and EFP of 9.4%. My essentials strike rate was 44.3%. So you can see I was skiving until I found another job, lol.
Not that I in any way like Bitterwallet, its funny that the BBC didn’t even have the decency to link to the original location – http://news.bbc.co.uk/1/hi/technology/8241509.stm
Bunch of cunts I say. BW FTW
Got an online profile? Careful how you scam people | BitterWallet
You’re all fucking cunt holes
Cool stuff – September 7, 2009 — Danny Whatmough.com
Hilarious;
1 ) have such a small brain you can’t get a better job than sales assistant;
2 ) go work for a company renowned for clueless sales staff;
3 ) prove stupidity further with poor english and misspelling (even of words like ‘ignorant’ – oh the irony);
4 ) declare your real world identity whilst insulting customers you signed up to serve;
5 ) fail to recognise customers might be feigning stupidity to gain a monetary advantage;
6) compound all this retarded behaviour by claiming it is the rest of the world that is stupid.
And no, neither an excess of hair gel, nor foppy emo locks applied to the top of your heads make up for a deficit within. Yes DSGi, your customers are stupid: they’d have to be to seek advice from your sales staff!
Facebook lifts the top off customer requests at DSGI | BitterWallet
StauntonLick says: “I would urge those who look down upon shop workers to be reminded that a lot of them are university students or even graduates (such as myself) unable to find better work at the time. ”
Fair point, but I’m fed up with supposedly intelligent people taking out their anger on entirely innocent parties.
Another year, another rise in GCSE pass rates, another jump in A level grades and another surge in graduates … and, guess what, another leap in university applicants, student debt and graduates in McJobs.
If all you kids really are as intelligent as exam results suggest, how come you haven’t figured out the government con-trick you and your parents all walked into? So you have a degree but can’t get a proper job. Doesn’t that tell you something? If your boss made you sales director of the memory stick shelf whilst taking £20k off you and not noticeably increasing your authority, would you be happy? If not, why be happy to accept the increasingly dubious qualification many so-called ‘universities’ laughably call a ‘degree’ if it offers no benefits and merely lands you in debt?
And if you aren’t happy, why take it out on customers? Why defend the qualifications you have instead of exposing them for the sham they are? Why get your face on BBC Question Time only to ask the same tired old global warming questions?
You’ve been sold a pup: your degree is worthless. Stop bitching at customers and march on London. Or maybe you prefer to just rack up more debt to help government GDP figures and spend the rest of your days rotting in a retail park outlet without any meaningful chance of home ownership.
M&S staff are on facebook doing the same and slagging off other staff.
Post a link and we’ll have a look.
KPIefpWEH
I think your attitude sums up exactly why I find most sales staff so irritating. I don’t care what your wage is, what your boss says, what your personal problems are, or anything else. I am a customer, my cash pays your wage and I expect decent service. As far as I’m concerned you are Dixons in that shop. If you don’t like that: tough.
I know i will be ripped off airside, but that doesn’t make it any more morally acceptable or pleasant for me, particularly when most shops are plastered with signs trying to persuade me that the goods are cheaper there than on the high street. In other words, lying.
“Is this travel plug adaptor three times the price than on the high street because you are airside at an airport, the only place that sells them in the departure lounge and I can’t buy it anywhere else?”.
Let’s just rip the fucking customer off, eh?
“Why are all your Apple Ipods only shown as being in bundles with really expensive accessories? Can I buy it on it’s own at the very cheap price there are sold for in airside DTFs?” (Answer – If you look gullible, “No, they only are available in bundles.” or if you look like you can spell Trading Standards or look like a travelling DSGi or Apple exec, “Yes, you can buy them solus – Look the solus price is on the back of the ticket, someone must have turned it round by mistake.”
Let’s waste the customer’s time. By the way, “it’s” doesn’t have an apostrophe. Most plurals don’t need apostrophes. You can’t punctuate, so you are in no position to comment on your customers’ spelling. Solus is your jargon: keep it to yourself.
“Why are your memory cards upto ten times the price they are sold for anywhere else, even within the departure lounge where Boots sell them by the suntan lotion?”
So you can rip us off. How do you think that makes us feel. We may be forgetful and perfect, but i bet you are too.
“Do I need WhatEverHappens on a solid state sub-£30 Ipod Shuffle?”
“These Apple MacBooks are really cheap aren’t they? No I won’t have any accessories. What do you mean there aren’t any in the stock room? What do you mean you don’t sell the display model?”
Let’s REALLY waste the customer’s time displaying products we don’t sell.
“Can you stop repeatedly offering me countless accessories and WEH?” (Answer – “No I can’t”)
Why no?. Answer “yes I can, but I’m a persistent, annoying shit and I don’t care”.
So you’re a graduate, doing the job because it suits you. You are betraying your real thoughts. You say you’re fed up with customers thinking they’re better than you. Actually, I suspect you think you’re better than all your customers.
End of rant. If you don’t like the job, then sod off and do something else, but don’t make my day more irritating than it already will be in an airport.
@ Posted by DSGi | September 7th, 2009 at 7:07 pm: You’re all fucking cunt holes
It’s better than fucking ass holes I find.
I figured pretty much every company would have a Facebook group like this, though you’d at least expect them to keep it private if they’re posting under their real names. I used to work for a small chain grocery store, you don’t go home and talk about the decent customers, you go home and talk about the skinny Daily Mail reading bitch with two out of control kids who only came in to buy a loaf of bread and still complains that we’re more expensive than Asda.
How ironic that retards who didnt work hard at school and left with minimal qualifications and as a result end up in dead end jobs have the audacity to badmouth customers!
You couldnt make it up
@Sp@mJavelin
I’ve never done it you massive lump of gay turd
@Pete UK
Clues like phrases like “former colleagues” might suggest to you that I have left DSGi… Oh, and me saying in later posts how I’ve left DSGi.
I am not a graduate but I am now trying to return to education.
DSGi disgusted me, sense the tone.
I have abandoned your Rat Race… What with staff like them and customers like you… you’re not the freshest sandwich in someone’s picnic basket are you, bless.
You’re the people that put up with this shit, I’ve made a stand and taken the high road and feel morally superior. Bow to me…
facebook group seems to have gone now…
funny that for years, sweeping statements about dsgi employees being ‘retards’ and the company ‘being shit’ etc have swept the internet, yet as soon as some dsgi employees retaliate on facebook with a few home truths and a bit of shop floor banter, the shit hits the fan and everyone jumps around at the disgrace they’ve caused.
you reap what you sow fuckers.
I’ve worked for PCWorld for over 8 years.. have played around with PCs for 25 or more so I got most things covered if asked a technical question. However with several thousand products carried, we’re never going to know everything about every product we sell, but I’ll damn well find the answer if I don’t know it already for you.
I have an extremely loyal customer base, who i respect, and they respect me. I work hard for them, I get things right, and they trust my judgement. They come back to me time and time again and won’t allow colleagues near them as they are so loyal. Its all about building a relationship.
I resent being label as a retard just as you customers do but we’ve had it for years so you should expect some back. I’ve had my share of less intelligent customers over the years and I’ve had my share of very intelligent ones. I’ve been asked ridiculous questions, I sold Antivirus to someone that went home, put the box on the shelf and thought that would protect their machine. Fact. Yes some customers are ’stupid’, as are some employees. Some people REALLY should not have computers, really. Just like some people shouldnt have cars and guns. However not every customer is a dolt and the same is true of staff. I could earn more if I looked elsewhere, and have been asked more than once by customers if I was interested in moving, but I actually enjoy my job for what it is, I like the challenge, and I like 95% of my customers. However, you piss me off, you’ll only do it once.
@ Jeff and others
To label people stupid for the sole reason they work for DSGI (or even retail as you seem to be implying) is utterly unfair.
Some people are risk adverse and with good reason. Getting a well paid job comes with significant risk yet working in retail is pretty secure. You know that on the last Friday of the month you will get paid, and you will be paid the amount in your contract. Secondly people choose to work in retail because of the long hours that the outlet operates. This allows flexibility for its employees, either around college or kids’ commitments.
Thirdly to label DSGI “deadend” is also wrong. There are genuine career paths open to employees looking for a retail career. Shops need managers, and managers need to come from somewhere.
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Well its very pathetic what people write about DSGI at the moment have you thought the stores and the staff who work there. They probably get paid like 4.00 per hour and have to do all sorts. The store looks messy staff look sad and dont want to work… Long hours i geussss and then they have to sell shite.. Well it will come ahead and i bet u any money that one day the truth behind the inside stories will come out and has come out. Its for the good the firm may wake up and re think what it does and how it serves its customers. Often management are too narrow minded to see what cusotmers want and how they want to get a overall better expereicnce of shopping.
More new stuff to come out i bet maybe reagrding staff working longer hours not getting paid over time disaplincary issues lack of training cleaning toilets polishing shit etc.. health and safety does not have any meaning at DSGI they dont give a fuck.
They need to stop people who work nagging questions to ask customers which i have heard before its not good i hear its called FIVES not good at all i tell u its more like infant type talk rather than adult talk.
Y treat the sales person like a zombie and not a human person its hard to understand but then again at 4.00 per hour what you expect GOLD service sadly not. You may recieve Plannnet Mars type service or maybe totally bad service which is what this firm is known for.
Truthfully, most of the public are retards, and having to deal with them on a regular basis, even I vent my anger on a blog site by calling them retards and noting every stupid act that they do. I do always tell the truth though about their stupid acts. We have freedom of speech, and I for one am always professional at work no matter how annoying someone is, but as soon as I leave work that is that, I then tell people, make and write down comments about the days retards. I think the only people really complaining about the comments, are the people that have made fools of themselves at DSGI or any other store themselves. It is wrong to say that it is unprofessional as work is work and outside of work is a persons private life where he/she can do what ever they want… or are we living in such a society that denies us the most basic freedoms?
I left DSGi because of the new “bonus” structure and FIVES. There was only so much I could take…. the pay was pathetic and yet you where expected to do so much. No other job in retail expects so much from employees on a basic wage.
Staff are clueless because they are not properly trained. The company puts more emphysis on the FIVES system instead of delivering reliable and useful information on products…..just like to add: FAILURE TO USE FIVES WILL RESULT IN DISCIPLINARY ACTION BEING TAKEN.
The truth is DSGi are trying to improve the standards but they are going about it the wrong way! They spend ££££££ on new stores (strategically located in locations where Best Buy are planning on locating), Uniforms and Training Programs all in preparation for Best Buy’s arrival in the UK.
Next time you walk into a Currys or PC World branch watch how they have been poorly programmed like their Eclipse system.
Its not just the stores either…The poor old TechGuys ones get a hell of a time as well!
Very much doubt Best Buy sack their employee’s for failing to meet CPR Targets.
Dave
Having shopped a few times in Best buy in the States, and discussed them with an American friend, you can take it from me that Best Buy are the DSGi of the USA and I wouldn’t be expecting anything better if/when they come here. It could be a clone of a DSGi business.
You have to laugh at the DSGi emphasis on “accessories” – try purchasing a single stick of RAM (£11) via PC World web site and you’ll be offered the following “Must have accessories…”
Belkin surge protector
External DVD RW drive
The Tech Guys PC Health Check In Home Service – £88
The Tech Guys Upgrade In Home Installation Service – £88
Earlier in the year I ordered a well priced PC/monitor bundle via Collect @ Store. Inevitably the order wasn’t picked when I tuned up at 7.15pm (having ordered midday) so I grabbed a trolley, found the PC and the monitor after checking the SKUs etc then went to the checkout. You should have seen the panic on the guys face – “Have you seen anyone ?” “you can’t just buy a computer” “I’m going to find the manager”. 10 minutes later I left sans accessories with what I went for, but it was tough.
DSGi employees face up to Facebook again | BitterWallet
I’ve worked for the DSGi group before, and let me tell you that the people there are the worst you’re ever likely to work for. Snobby managers, Uptight assitants. The customers, even the angry ones, were easier to work with and talk to than the employee’s themselves. In the end, it was a customer, who told me her daughter was in a similar situation, that made me finally decide to give DSGi the boot for good. Considering it was my first job, i left hoping that my future employers weren’t so “dedicated only to themselves” so to speak.
When i couldn’t hold up my hours when i was ill or had GCSE exams (of which, they only allowed me to work for a few hours per week), the manager refused to give me more hours, failing to see that when i was ill, it wouldn’t look quite as bad because i’d have worked more hours. Most of the other managers at the same store had a similar attitude, with only 1 or 2 of them actually being approachable and friendly and caring for more than just making a sale. Unfortunately, shortly after i arrived, one left (retired i think), and around 6 months later, i couldn’t find the other one anywhere, so i assume they left as well. It doesn’t really surprise me though.
In closing, it left a rather bitter taste in my mouth, and i still regret working for them for more than a year. My advice to anyone thinking of working for them is “Don’t”. Try and find a company that will care about you, one that cares about the customers and not just about making another few pounds in commision, regardless of how it’s done.
what SO very very funny is that 99% of PC WORLD staff are retards themselves, most have no understanding towards computer repairs / software install, network configuration.
most have little experience except in games world which is all make belief.
Pretty sure the salisbury PC world is one of the worse filled with retards and thick drop outs
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Interesting article I totally agree with the comments above. Keep us posting.
I have to admit – the first one honestly made me laugh. Some people just want to argue for some social interaction. The staff were pretty daft to complain on a public medium but staff everywhere complain about customers – let’s face it, these guys just got caught doing it.
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Look I worked for Currys Digital for 3 years and then at PC World for 3 months straight after the other whilst doing my A-Levels and my Degree…just to prove not all the employees are spastics. Further to this I can of assure you all I met some amazing people whilst working there and both stores offer quite a bit more than minimum wage and most the employees are students.
It’s a hard job with very hard targets and some of the customers are horrific. My first store I was lucky enough to have a good management team above me…at Pc World however – and I will say this publicly and proudly – my manager was a TOSSER, hence I have now quit.
Nonetheless your comments appal me. I disagree with most of their stupid rules and targets but you can’t blame the staff for everything – it has nothing to do with job dissatisfaction or with the lack of money it’s to do with being put in an awkward position where helping a customer can potentially lose you your job.
We have to sell the customer every essential we can even though we recognise that they dont need them and we can’t offer them honest advice because when we advise customers we have certain products we need to sell and certain ones we dont. Actually helping the customers isn’t really in our job description unfortunately and I’ll give the classic excuse that we dont make the rules.
I empathise with the comments those employees made customers are hard on the staff all the time and most of the time they are clueless idiots as are the monkeys in head office.
As i said, thankfully i’ve quit. Worst job in the world.
It’s funny, I can relate to so much of what’s been posted above here, as i have worked with DSGi for three years on and off.
Everybody above has a point in a way – from those who have never worked in retail to those who used retail as a safe haven to support their educational progression – all the way through to those who think if you work at DSGi you’re a life failure.
Following on this point, there are no absolutes – I know people in my megastore who are consistantly poor at their jobs and keep them, with some customers giving good feedback and some giving (correctly) poor feedback. Yet there are some who are consistantly good at their jovs
I consider myself one of the best people on the shop floor for satisfying customers – and that’s exactly what I look for when I shop in retail (to those who don’t go to shops anymore – fair enough – but my girlfriend likes to look at items in the flesh, so it does still happen in my life!) but according to DSGI I have ‘a lot of room for improvement.’ I’m educated to A level and left uni for very personal reasons and still struggle to have a company like DSGi tell me where they think my flaws lie. These criticisms are based on giving a service which is worse than the service I’d give off of my own initiative – but would sell more Key Performance Indicators for them.
Security is the main reason I work for DSGi, for the last year I’ve been planning on leaving the area I work in – the area I originally came to study for and so staying in this job was just to pay the bills between now and when I leave.
The general public is both satisfying and infuriating in different measures. The customers I serve respect my knowledge base and respect me more if I pass them on to someone who knows more than me – but I will always get at least one person a day who can only be described as aggressive – looking for a rise by insulting my position, my knowledge or some retail related shight like the price of the product vs a website – and yes, that’s where it can almost bring on depression – you leave the conversation with eight more hours of that ahead and simply ask – why am doing this?
I worked at Hutchinson 3G – the phone shop – for a small stint, and the manager there was the worst bully I’d ever met, drove me out fo the company within three months but the money was twice DSGIs wage – despite that, it put the working conditions of DSGi into perspective.
So to sum up I have felt undervalued (all the time) by DSGi and some of it’s customers, and I reaslise now that the price of having an extremely secure but incredibly under-rewarding job is a shight hourly wage and a feeling that your life is going nowhere.
However, DSGi can still be recommended by anyone who wants an easy job for the area they live in for a short period of time – I just don’t know how I’d have coped these past few years if I knew I’d have to make a career out of it.
i hate pc world.
I always try to go and buy in pc world oxford, but few times walking with my girlfriend we ended up having a big fight because of two sales assistance people who started chatting with her and even asked-one even offered her-the phone number….two where fat , short and ugly and to make a ballance one is white and the other asian…
i cant believe it , and when i asked to complain to a manager, i got a tall guy with glasses that was checking my girl rather taking notes of my complain…
no more..not going back there….
Not everyone who works at DSGI know sod all. I got made redundent from my last job as a systems admin and I am a certified Cisco Sales Expert / Microsoft Certified Systems Engineer. I workat PC World has I have an IT background and needed a job and have to say I really do enjoy retail and offer the best customer service I can offer because I like to treat people the way I like to be treated and I wish more people could be like this. There are some idiots who work at DSGI but that’s the same at Comet, M&S, GAP, everywhere, you always get them but you do get some very good sales people in these stores.
A Career at DSGI is possible, we’re not all minimum wage robots and spotty cocky teens as I am an example of great customer service and hard work. My hourly rate went from £6.10 to £10.15 in 2 years and now enjoying SIM. It’s not all dead end jobs at DSGI, you just gotta work hard.
I currently work at Currys/pc world and feel quite insulted by some comments. I got the job whilst at university but because of the state of the job landscape in engineering. It’s a difficult job with the ever changing management, I started in warehouse but told after 2 years I needed to move to sales due to cuts in support roles, I then asked for a transfer because one bank holiday my manager decided to install office and norton on all the lead deal laptops and told us customers could only by them with the extra £90 for the programs plus an extra £20 for software instalation. I can say after leaving there nearly all the staff I worked with have either quit or transferred.
It is a tough job with all the targets that are needed to be met. Since transferring I’m now a merchandiser with more career progression in front of me. It’s not what I want to be doing but it’s better than no job. I have to agree that some staff are idiots and I wonder sometimes how they dress themselves in the morning, but there are alot of good people who want to help and do help as much as they can. The company has come along way since this was reported two years ago but we do still have some of these types of cretins who work for us (mostly students who think once they pass they can instantly get a new job)
I worked in a Currys Digital store for over a year and it requires intelligence, stamina and creativity – rather then simply remembering how to punch data into a chart, sitting at a desk. Customers on a daily basis will ask questions such as ‘at what speed will the processor run when loading X product with Y software on this laptop’ what is the main differences between X and Y products that are different brands and run different programs on them. Customers want to know what you would choose and why, and this requires passion in the products we sell. Employees at DSGi do NOT work for commission and do NOT get personal bonuses for their work. Yes there is targets but what company doesn’t have targets. We are given pressure on us from the managers to make sure every customer is to be seen (for their benefit of knowledge) and that every accessory is offered – so a customer goes home with everything they need to set up their new product. And yeah its you the customers that are silly thinking coming in buying a new HDTV without the relevant cable is dandy when actually its going to give you possible a worse picture than your 10 year old set. Let us give you the information that we are TRAINED to give you. About ’slating’ customers on facebook its not to do with us directly being from currys. Someone working in a clothes store would think a customer is difficult by saying ”if i buy this top are these jeans half price??” no. they’re not. and thats the customers we sometimes get. the price of the product is the price it clearly shows on the label – we’re not the people that make those prices so don’t moan to us about them. Plus currys/PCW offer to price match plus 10% of the difference so dont come in saying ‘X store has it for this much!’ yeah then we’ll make it cheaper . we cant match online prices if youve got a problem buy it online. i worked for my customers and enjoyed being with them until the ones that were anal about the things we cant help.
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@Posted by Pete UK • September 8, 2009 at 12:06 pm
KPIefpWEH
Hey,
I work in a Dixons Travel and I don’t know which branch you went into, but I can honestly tell you 100% that ripping off does not happen in ours. We always try to find the right solution for every customer. None of our products are package deals and they can all be purchased “solus”. We dont care if you buy nothing at all, or you buy everything in the shop. Its great to hit targets, yes, however it is better to see customers return.
If I ripped you off, would you come back to the store? Probably not.
If I gave you great advice that allowed you to find the product that suits your needs best, then I think you would feel more valued as a customer and want to come back.
I’m not saying this is the case for every store. In our store though, we do genuinely look after the people that walk through the door, and if I didn’t think I would get in trouble for posting this, then I would feel you up with reviews and stories about specific customers.
I have been a team leader in this store now for over a year, and I think I have only had one customer complaint where they were mis-sold a product which I can take full responsibility for as I was unsure on which memory card went into a Samsung Galaxy Tab and it was in my first week.
As for the prices, we are cheaper than lots of places. Cameras, Computers and Hardware is remarkably cheaper. Our prices can be a bit high on accessories, however I bet you can’t find the exact brand or model that you see in the store, and this is to make sure your getting the best quality product in that price range and making the biggest saving from the airport discount.
I hope you find solace in my home truths and I hope that the next time you fly through the airport, you take the time to speak to one of the guys or girls. Test them a little bit. We do know what we’re selling.
One Love
As of july 2011 we dsgi employees will get paid an extra amount of money on top of our wage depending on customer service. yes. not sales. customers get surveyed at the exit and if the overall score that month is 95 oercent. Then i get 8 pounds an hour instead of 7. surely that is a good incentive to keep our customers happy with their experience. yet we do still get a bonus like 2percent of our profit margin back in our pay. my freind who works at best buy earns no bonus and has virtually no sales targets or pressure and he admits it gives him little interest in actively engaging with customers as i do. its as if some customers especially.ones on here who tarnish us with the same.brush want us to bend over backwards for them whilst ignoring our managers pressure for targets yet still earn a quarter of what they perhaps.do…if any thing it is sometimes but not.always middle.classed.middle minded.social.elitists who are derogatory and.impatient.towards us because they believe they are better. for instance yesterday i said. hi there sir how is your laptop search going so far. he barkedback im fine ill summon you when i need help, that is if you know what your talking about. no wonder.people want.to vent theit.anger..
This is my first time i visit here. I found so many entertaining stuff, especially its discussion.
CA’s don’t get paid enough money to be abused and bullied by customers and the AM’s. You can say “go get another job” but getting something that doesn’t pay bang on minimum wage is hard to get. The AMs get 10K more than a full time CA and in my store the AM will stand in front of the slogger for the length of his shift drinking tea and making you feel shit that you didn’t get WEH. The only time I see an AM move is to go make a cup of tea and if we get a customer issue they will try and get a CA to deal with it or quickly make themselves busy to avoid contact with an issue. Life as an AM is pretty cushty and a CA should be on at leat £8 p/h for the work and crap we have to deal with.
Not all customers are like that but I can understand people needing to vent. You work for minimum wage, getting managers riding you for WEH, Knowhow, Office etc and then you get some ar*eho*e f*ckwit who thinks they know everything and have the right to treat you like sh*t it’s no wonder people need to vent.
Frankly I’d say about 1/3 of Dixons customers are w*nkers, 1/6th are desperate to get something ASAP and the 1/2 know nothing but at least realise it.
AN Other KnowHow “Expert”
(IE I have to do the role of an Expert, 1:1s, keyholder etc but only paid as a specialist)