Consumer Advice

consumer-advice

Spend your BHS vouchers, now!

As you'll know, BHS are not in a good way, going into administration yesterday. For customers at the stores, there's one pressing concern - if you have any BHS vouchers, you need to spend them as soon as you possibly can. Don't hang onto them, just in case - get them spent. Like all businesses…

Which mobile operator is the worst?

Everyone owns a smartphone (or mobile, if you prefer) these days, which means most people will have an opinion on their mobile operator. Opinions are generally split one of two ways - 'I barely notice them and everything is fine', or, 'every waking minute with them is hell and I hate them and can't wait…

Starbucks yell "diabetes here I come"

It is one thing having your name spelled badly on your Starbucks order, but it is another entirely when someone gives you your order, and it says "diabetes here I come" on it. This happened in St. Augustine, Florida, who seemed to be getting served of the most sarcastic barista in the universe. While a…

What will the Brexit do to your energy bills?

The Brexit (still a terrible nickname) is causing a lot of debate among people, but what will it mean for consumers? Well, in terms of energy bills, there's talk of them going up, with energy costs rising by £500 million per year, if the UK leaves the EU. This is according to the Energy and…

Switching mobile contracts to be easier with the end of the PAC code?

Switching your mobile provider can be a bit of a hassle, but Ofcom would like to see the process made even easier, if you want to keep your number. The watchdog says that around 5.9 million mobile owners haven't switched because it looks like it'll be too difficult. Of course, that means consumers could end up…

Wedding venues warned of unfair charges

Weddings are hassle enough, without the expense that surrounds them. Apparently, the average couple spend £21,000 on their big day, which is an insane amount of money. One cost that sticks in the craw, is cancellation fees and deposits. Now, wedding venues are being told that they must be fairer when it comes to these…

Johnson & Johnson to pay $72m over talc death

Johnson & Johnson have been told that they have to pay $72m (£51m) to the family of a woman, who died as a result of ovarian cancer, which was linked to the company's baby powder. A jury awarded $10m of actual damages and $62m of punitive damages to the family of Jacqueline Fox. Johnson & Johnson…

Twitter want to tackle abuse and harassment

Twitter annoyed everyone last week, because of rumours about changes that where supposed to be coming. There's talk of timelines going out of order, and a filter being put in place as seen on Facebook, given priority to certain tweets and the like. While this is mostly rumour, Twitter have come out and talked about…

Google are going after fake download buttons

It happens to everyone - you hit 'download' on something, and you don't get what you wanted, but rather, sent to some annoying site that is filled with crappy adverts, or worse, something that tries to load you up with malware. Well, Google are not happy about these sites, and are tinkering with their Safe…

Ever wanted one of those Nespresso machines, but put off by the thought of coughing up for pricey Nespresso pods? Well, there are knock-off versions in the shops, but one man has worked out a really simple hack, so you can sidestep a lot of nonsense, and save yourself a lot of money in the…

Manager gives sober account of drunken bad pub review

People get drunk sometimes, and it gets confusing as to whether the bad time they've had at a venue was the real deal, or self-imposed and muddled by booze. That doesn't stop people getting their critic's cap on, and leaving a review, most likely on TripAdvisor. Well, the people at North Shields bar, How Do…

BT hire more staff to deal with their crappy customer service

BT are hiring a load of staff - around a thousand - for their call centres, as they aim to improve their lousy customer service. Time and time again, the company are poorly rated for their customer service operations, and they've decided, after listening to their customers, to bring things back to the UK. Customers…

Cafe complaint met with logic

We all know that things in cafes and restaurants costs more than they would if you made them at home. There's overheads and staff to pay, and of course, some places are really expensive for reasons that may not be clear to us, so we reserve our right to not go there. However, some folk…

John Lewis have a lovely Christmas

The John Lewis Partnership have had a very nice Christmas, saying that they've had strong sales, even though they didn't have as many people through their doors. Why? People buy things on the internet now. Group sales for the six weeks to 2 January went up 4.1% from a year earlier to £1.81bn, which is nice…

Amazon customer receives 'spiteful dildo'

You may have read the headline, and wondered what a 'spiteful dildo' might be. Is it something that nearly makes you orgasm, but decides not to at the last minute? Is it a dong that slags off your orifices on social media? Mercifully not. This is the story about a young man called Pedro, who…