Complaints

complaints

Man tweets four hour battle with Virgin Media

Breaking up is hard to do, as we all know, especially if it is with a company that will try to retain you at all costs. Well, one chap decided to livetweet his wife, who was trying to cancel her Virgin Media contract. Mr and Mrs Bull decided that they didn't want to be with…

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Hermes deliver snark to mum

Hermes deliver snark to mum

We've all been there - we've stayed in to collect a parcel, and find a 'sorry you were out' card, which must have been slipped through the letter box silently, as you waited for your goods. With that being the case, it is difficult to side with delivery people, even though most of them are…

Compensation struggle for Thomson delays

Huge numbers of holidaymakers who end up sitting through long delays with Thomson flights will find it nigh on impossible to get any compensation back, according to an investigation from Money Mail. They referred to the tour operator as "routinely weaselling out of paying legitimate claims for delays lasting three hours or more." They've reported…

Company hijack Barclays to flog diet pills

Have you been in a Barclays branch lately, and found yourself being accosted by some salesperson trying to flog you diet pills and miracle health creams? You're not alone - the bank has been housing controversial health companies, and bothering people while they're waiting to get served by one of the branch cashiers. Customers are…

Vodafone bill errors cause complaints

Vodafone have seen a spike in complaints, regarding poor customer service and issues with billing services. So what's been going down? Well, Vodafone have switched their customer service and billing platforms over to a new system, which has been causing no end of trouble. Some figures show that their complaints have tripled in the last…

Have you been overcharged by Argos?

The owners of Argos - Home Retail Group - are putting £30 million aside for compensation payments, after the company confessed to overcharging some of their store card customers. A review has been promised, but the company didn't disclose just how many people have been affected by this. This is all to do with the…

Energy firms overcharge by £270million

Pretty much everyone hates energy companies, but we need them to power the devices which we complain about them on, so it's a real catch 22 scenario. Another thing that will wind you up about them, is that their errors when it comes to billing us, has seen energy companies overcharge everyone to the tune…

Who is the worst energy company?

While the smaller energy suppliers are offering the best prices and tariffs, one of them has come a cropper, being the most complained about energy company at the start of this year. Extra Energy clocked up 60 times as many complaints than the best performer SSE. With extra customers, it seems that this little company…

178% rise in payday loan complaints

Consumer complaints about payday loans have tripled over the past year, even though there's been a crackdown. Financial Ombudsman Service figures show that complaints over payday loans went up 178% per cent in the year to April. This isn't all necessarily gloomy though. This spike in complaints reflects “people's growing awareness of their rights when…

Can I use my fire-hazard tumble dryer - and what are Whirlpool doing?

We've been looking into the hold-up with the fire risk tumble dryers that have come from Whirlpool - sold under the Indesit, Hotpoint, and Creda brands. Concerned customers have been waiting, and waiting for the company to come and rectify their problem, worried that there's a tumble dryer in their house that might set everything…

The new Apple iOS is bricking iPads

If you're reading these words on your iPad, and you haven't downloaded the latest iOS from Apple, you might want to wait before you do. Apple's 9.3.2 version, which was released this week, is crashing some iPads. Notably, it is bricking iPad Pro 9.7 inch models. Users are complaining that their devices are freezing, and…

Indesit tumble dryer recall - there's still a hold-up

We told you about the fire hazards with Indesit tumble dryers last November, in 2015. It concerned the risk with machines sold via the Hotpoint, Indesit and Creda brands over the last 11 years, with particular concern over two types of tumble dryer which were manufactured between April 2004 and September 2015. Many users have…

How To... dispute a fine from the Dartford Crossing

Many drivers have referred to the Dartford Crossing as an absolute shambles, and a number of motorists have been fined for using the crossing when they've not even used it. It seems that the problems stem from licence plates being misread by the automated camera systems which are in place. Worse still, is that some…

Customer gets owned, lying about avocados

Often, when a customer goes mad at a retailer on social media, they're doing the most hysterical of things in a bid to get some compensation. We all know a quiet word gets things fixed quickest, unless you're dealing with repeated incompetence. With that, retailers like getting their own back when someone tries it on…

Scottish Power to cough up £18m for customer service fails

Energy supplier Scottish Power is going to have to pay £18 million for their failings regarding their customer service, which of course, is being blamed on a new computer system they're using. Ofgem have said that the company have failed to treat customers fairly, which basically means they've not been handling complaints properly, they haven't…