Complaints

complaints

Should you be compensated for Windows 10?

By now, you will have either ignored Microsoft's plea to upgrade to Windows 10, or you'll have the new OS, and may even have the 'Anniversary Update', which is still rolling out. However, it isn't all straightforward - when is anything? The upgrade has bricked a number of people's computers, and there's calls for Microsoft…

Spike in water company complaints

There's a proposed rejigging of the way water companies work, and about time too, as almost half of the firms that provide us with water saw a rise in complaints in 2015/16. The Consumer Council for Water (CCWater) have said some of the spikes in complaints are 'alarming', and released figures while asking four water…

Worm provokes fun Sainsbury's letters

Complaining is a fine art, and most people who have worked in the service industry know that being nice, and discrete, is a good way of getting what you want out of the bargain. Sometimes, messing about can be good too, provided you're deemed to be actually funny. Well, one lady called Leila Daly found…

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Captain Morgan ad, banned

Captain Morgan ad, banned

Alcohol - it makes you better looking, more witty, a superior dancer, and of course, gives you the confidence to actually believe the aforementioned things you've told yourself. Confidence you say? Careful now, as a television advert for Captain Morgan rum has been told off for that precise reason. Featuring a boat party and a…

Man tweets four hour battle with Virgin Media

Breaking up is hard to do, as we all know, especially if it is with a company that will try to retain you at all costs. Well, one chap decided to livetweet his wife, who was trying to cancel her Virgin Media contract. Mr and Mrs Bull decided that they didn't want to be with…

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Hermes deliver snark to mum

Hermes deliver snark to mum

We've all been there - we've stayed in to collect a parcel, and find a 'sorry you were out' card, which must have been slipped through the letter box silently, as you waited for your goods. With that being the case, it is difficult to side with delivery people, even though most of them are…

Compensation struggle for Thomson delays

Huge numbers of holidaymakers who end up sitting through long delays with Thomson flights will find it nigh on impossible to get any compensation back, according to an investigation from Money Mail. They referred to the tour operator as "routinely weaselling out of paying legitimate claims for delays lasting three hours or more." They've reported…

Company hijack Barclays to flog diet pills

Have you been in a Barclays branch lately, and found yourself being accosted by some salesperson trying to flog you diet pills and miracle health creams? You're not alone - the bank has been housing controversial health companies, and bothering people while they're waiting to get served by one of the branch cashiers. Customers are…

Vodafone bill errors cause complaints

Vodafone have seen a spike in complaints, regarding poor customer service and issues with billing services. So what's been going down? Well, Vodafone have switched their customer service and billing platforms over to a new system, which has been causing no end of trouble. Some figures show that their complaints have tripled in the last…

Have you been overcharged by Argos?

The owners of Argos - Home Retail Group - are putting £30 million aside for compensation payments, after the company confessed to overcharging some of their store card customers. A review has been promised, but the company didn't disclose just how many people have been affected by this. This is all to do with the…

Energy firms overcharge by £270million

Pretty much everyone hates energy companies, but we need them to power the devices which we complain about them on, so it's a real catch 22 scenario. Another thing that will wind you up about them, is that their errors when it comes to billing us, has seen energy companies overcharge everyone to the tune…

Who is the worst energy company?

While the smaller energy suppliers are offering the best prices and tariffs, one of them has come a cropper, being the most complained about energy company at the start of this year. Extra Energy clocked up 60 times as many complaints than the best performer SSE. With extra customers, it seems that this little company…

178% rise in payday loan complaints

Consumer complaints about payday loans have tripled over the past year, even though there's been a crackdown. Financial Ombudsman Service figures show that complaints over payday loans went up 178% per cent in the year to April. This isn't all necessarily gloomy though. This spike in complaints reflects “people's growing awareness of their rights when…

Can I use my fire-hazard tumble dryer - and what are Whirlpool doing?

We've been looking into the hold-up with the fire risk tumble dryers that have come from Whirlpool - sold under the Indesit, Hotpoint, and Creda brands. Concerned customers have been waiting, and waiting for the company to come and rectify their problem, worried that there's a tumble dryer in their house that might set everything…

The new Apple iOS is bricking iPads

If you're reading these words on your iPad, and you haven't downloaded the latest iOS from Apple, you might want to wait before you do. Apple's 9.3.2 version, which was released this week, is crashing some iPads. Notably, it is bricking iPad Pro 9.7 inch models. Users are complaining that their devices are freezing, and…