Check your bills – errors cost households up to £400

June 21st, 2013 1 Comment By Lucy Sweet

You can probably think of a million things that are more fun than going through your household bills with a fine toothcomb – like putting socks into balls, de-mildewing the grout in the bathroom or repeatedly stabbing yourself in the eye with a blunt pencil.

Average household bills 300x196 Check your bills – errors cost households up to £400

But it might save you hundreds of pounds, as bill errors are rife, according to uSwitch. They’ve found that SEVEN out of ten customers had overpaid by £200, with some families stung for a whopping £400. In fact bill errors amounted to a staggering £6.7 billion in 2012.

It’s not a one off, either. Many customers had been stung by overcharging, often 3 times in a row. When these mistakes are identified, getting the money back is more elaborate than Kim Kardashian’s make up routine – sometimes taking up to two months to extract it from their offshore bank accounts, where they are racking up lovely interest.

Energy companies, phone providers and mortgage companies are amongst the guilty parties.
uSwitch director Ann Robinson, (NO, NOT THAT ONE) said: ‘Overcharging is rife and yet it still seems to be down to the customer to spot it. If you are not checking, the chances are a mistake will have slipped through. With 95% of overcharging spotted by customers rather than the bill provider, it’s imperative that people are able to spot and resolve any mistakes quickly.’

Would it be too much to ask for Britain’s biggest companies not to display staggering incompetence at every turn? Apparently…yes.

Comments (1) Jump to most recent comment
  1. Posted by badger June 21, 2013 at 11:21 am

    When I moved from Scottish Power they tried to scam me for £60 (£30 each for electric and gas), claiming I had switched before the contract had expired.

    This was bullshit and I pointed it out. They reimbursed me “as a gesture of goodwill” but refused to admit they’d been wrong. I wonder how many other people they routinely catch out?

    Of course I’m not saying the company have a deliberate policy of doing it – that would be illegal – but if you’re considering moving to Scottish Power, think again. And if you’re thinking of moving from them, examine the back of your closing statements for any “surprise” penalty.

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