Comments on: Cancelling your Orange contract – a troubleshooting guide

By: Matt Honeywill

Matt Honeywill — Wed, 10 Feb 2010 17:17:36 +0000

Anything existant like this for laptop contracts?

By: Ten of the best from Bitterwallet’s year that was: numbers 2 and 1… | BitterWallet

Tue, 05 Jan 2010 16:33:15 +0000

[...] first Orange weren’t having it, but before long, masses of you, armed with our cancellation guide were cancelling in your droves. Then Orange went and sealed up the loophole and everything went [...]

By: Andy P

Andy P — Tue, 27 Oct 2009 21:54:16 +0000

I don’t think you can now, sorry. They haven’t gone ahead with the increase in call charges after so many people cancelled, so I can’t see as they’d let you cancel early without paying the remaining bill. You could always give it a go though, no harm in trying.

By: Chris Fenton

Chris Fenton — Sun, 25 Oct 2009 17:26:19 +0000

Yes please let us know if we can still do this as my fiance wants an iphone and desperatly wants to get out of her orange contract to get one. If we can use this we will.

By: Mark Williamson

Mark Williamson — Wed, 21 Oct 2009 15:28:21 +0000

I would also very much like to know if it is still possible to cancel using the above information at this time.

By: Samantha Thompson

Samantha Thompson — Sun, 11 Oct 2009 01:57:21 +0000

Am I still in the right time period to cancel my contract X

By: Tom

Tom — Sun, 27 Sep 2009 16:27:30 +0000

Can we still cancel or is it too late now?
I started my contract in March 09 I dont think i ever got a text, I might have done but i probably just deleted it orsomething. I have just found out about this now after another company called me wanting me to start a contract with them. So i looked it up and its all true, i thought the company were just saying that so i signed up with them. Im kinda annoyed at orange anyways as they told me one thing while i was renewing my contract and after the handset arrived and the new contract kicked in it was nothing like what i was told. I was supposed to get a cash back deal, unlimited internet and skype calles etc for free. But i just got a basic dolphin deal when the contract came into play. Iv tryed calling but i just keep getting told we cant deal with this problem at this time as theres nobody hear to deal with it. Or Out computers are down so we cant access your account to terminate, and the last one was i had to take action within 48 hours of the message to be able to cancel. The phone i got when i signed up was an LG KC910, I didnt use the phone for about 6 weeks after getting it as i was still using my old phone and contract. when i did finally use the KC910 the phone crashed afte a few mins and then the touch screen became un responsive, as if it wasnt even touch screen, i could press anywhere on the screen and nothing happened and they wouldnt take the phone back cos i had had had it so long. So i really wanna cancell no i have found out about this loop hole. please tell me its not too late.
Thanks
Tom

By: leanne

leanne — Fri, 18 Sep 2009 18:02:24 +0000

I tried to cancel my contract last week i said that i wanted to cancel due to the changes of the call charges, they said that they are now not increasing the call charges so does that mean that i can not cancel??

By: Neil

Neil — Sun, 13 Sep 2009 17:19:36 +0000

I also had something like this around the £600 for early cancelation. I called them up asked what was going on, i told them i canceled due to there terms and conditions and confimed this was the case and canceled the bill.

By: Ev

Ev — Sat, 12 Sep 2009 15:56:35 +0000

i managed to get my contact cancelled over 3 weeks ago but received a bill from orange of £679 which was never mentioned at point of cancellation by the loyalty manager.They also refused to issue a pac code to myself which i think is totally unacceptable.

Pls advice on the following as am seriously considering taking legal action against orange for breaching the terms and conditions

By: robbo

robbo — Wed, 09 Sep 2009 18:11:23 +0000

i rang up on 12 august. just received payg sim and contract cancelled. will wait to see if i still get a huge bill. hope its as easy for everybody else.

By: Vijay

Vijay — Fri, 04 Sep 2009 14:02:49 +0000

I called up Orange, and they said they are no longer changing the price plan!! I called 3 times, and spoke to 3 different people, and they all said the same thing. That they’re now keeping the prices the same!
What do i do!! I Can’t afford the contract anymore!

By: carly

carly — Fri, 04 Sep 2009 09:39:52 +0000

hi does anybody know what the actual text say i think i recieved but have now deleted it so can’t check. just want to jog my memory

By: Stevey

Stevey — Thu, 03 Sep 2009 17:59:23 +0000

I`m with orange, and the fact that “Orange customer services are telling outright lies and refusing to help.” Rings true to me, I`ve been with Orange for 12 years now with the same number (obviously upgraded my account and phone).

I have had a load a problems with my latest new phone (not the phone, but orange getting the settings right) which I have had for a few weeks now.

I contacted orange and they have finally got the problem dealt with at last and they promised to add £4 credit to my phone for the next 6 months as compensation for my troubles and because I have been such a loyal customer………well guess what. Not only have they not deducted that credit from my bill they are now saying that it wasn`t pronised to me!!!! WTF

I have made a complaint (which you can only do in writing) and they said “they will look through the tape recordings to try and find out what was going on, as they don`t know who I was talking to when the credit was promised. I have a mad feeling that the customer services tapes are going to conveniently not be found. (it was a call centre abroad) :0

Well, I have to see what happens, they are saying they will contact me within 48 with a response, I`m not holding my breath. Nor am I staying with this distrustful and disrepectful company any longer.

By: Saliq

Saliq — Tue, 01 Sep 2009 04:36:41 +0000

Hey, i was wondering if someone could advice me..i purchased a contract from a phones4u store last thursday on the 27th..n97 on orange for 18months..but ive already started having some problems with the phone and was wondering if the ‘cooling off period’ applies to me because its not mentioned in the contract!!??…im going into the store tomorrow anyway but would be helpfull if i had a better idea of my rights. thanks!